The mPower™ Suite, built on the enterprise integration platform helps achieve business agility, information access anywhere, multi-modal communication, multi-device integration, business intelligence and enterprise integration through an ESB-based service oriented architecture. It also offers secure access to business applications hosted on the platform at multiple levels of granularity based on role based access permissions. Consumer can now avail the self-services like knowing the bill, payment through web, lodging complaints on power supply or billing related issues, registration of new connection etc., through web enabled system which reduces the effort of the utility to handle the same.
mPower™ Suite had enabled the utility to reduce metering, billing and collection cycles, drastically reducing unbilled consumption, and supporting single view consumer history and on demand consolidated and drill-down reports at various levels of operation. Metering, Billing & Collections are fully automated and work as modular components. Earlier a lot of expenditure was being incurred towards outsourcing of billing to the third party private agencies which is curtailed to Zero by empowering the utility staff with mPower™ Suite. mPower™ Suite – metering module now handles meter inventory, automated meter readings (Integration with MDAS), CMRI dumps, manual meter readings, integration with Hand Held Computers (HHC), reading adjustments and meter replacements. The module even generates notices and alerts as per the guide lines defined.
mPower™ Suite supports intelligent decision making by fully integrating with the GIS / Network analysis system providing the benefits of on demand load flow analysis, assessment of load on network or DTR, providing real time updated maps for installation/uninstallation of meters in the premises etc. The energy distribution is better optimized and any such disaster due to loading up the existing network heavily and voltage fluctuations and service interruptions are eliminated.
mPower™ Suite delivers on time reporting of the exceptions in metering to cash cycle for analysis and on-time decision making on almost real time. The Metrics dashboard provides intelligent analysis which help in reducing outages and interruptions and helps in reducing aggregate technical and commercial (AT&C) loss from the present 30-35% to around 15%.
mPower™ suite bundled with IBM stack is providing the required performance and integration requirements. IBM System X 3950, X3850 – IBM servers are providing the platform for deployment of applications facilitating the high performance of the transactions, IBM DB2 and IMS Tools – acting as a back end database for all frontline applications including the GIS system. IBM WebSphere Enterprise Service Bus – providing the fully functional middle ware for integration of different systems running on different platforms, IBM Lotus domino E-Mail Solution, IBM Tivoli Identity Manager, Tivoli Access Manager are providing the single sign-on (SSO)- enabled across the applications running on different platforms and technologies. IBM Tivoli Storage Manager – providing the monitoring and troubleshooting of the equipment installed. IBM System Storage DS8300, IBM System Storage TS3500 Tape Library – storage and storage management solutions are providing the storage capabilities and smarter maintenance; IBM back up system is providing full online capabilities.