Fluentgrid managed services key offerings revolve around back office, customer facing and field service operations to our utility & city customers, improving their process efficiency and freeing up their resources to focus on their core operations.
Featured Services
We have unmatched experience in handling metering, billing and payment collections for utility customers through spot billing services, payment collection counters, mobile collection vans, payment kiosks, revenue protection service with a joint task force, and so on.
Fluentgrid CIS™ and Fluentgrid Actilligence™ product platforms are used to offer and monitor these services, ensuring precise metering, accurate billing and improved collection efficiency, resulting in reduced revenue losses and increased cash flow. We have an operational methodology to ensure service delivery as per SLAs and continuous process improvement.
Trust us to handle all the customer-facing activities on your behalf, so that you can channel your effort and resources towards core issues affecting your utility or city. Utilities and cities can benefit from our help desk, contact center, digital marketing, social media and outreach services for improved access to services and better engagement.
Customer care services, backed by our time-tested Fluentgrid CRM platform allows utilities and cities to offer flexibility in service delivery through multiple channels, continuously upgrade SLAs in line with increasing expectations and dig through data to gain better insights to proactively roll out consumer engagement programs.
Information & Payment Kiosks provide citizens with anytime access to information on city and utility services, pay bills, lodge complaints or service requests, submit online applications and even access emergency services. We customize, set up and operate these kiosks for utilities and cities on leasing and transaction models. Our kiosks are available in both free standing and wall-mounted versions and they work in both online and offline modes.
These kiosks and their user interfaces are made to be user friendly and convenient with minimal footprint and do not mandate air-conditioned environment. Kiosk transactions, diagnostics and their physical security can be monitored remotely with our command center interface with detailed reports, dashboards and video monitoring. Currently, our kiosks’ service territory spans about 16.5 million end-consumers across India.
We help you to setup and monitor integrated operations centers to keep a tab on your valuable assets and critical facilities, leveraging our Actilligence Command and Control Center platform. We offer a mix of onsite, offshore and near shore models for addressing your security and response needs.
We will also help you prepare and maintain a disaster management strategy for business continuity. Our services in this area include remote surveillance, incident management and any other custom operational monitoring scenario. Big data and machine learning technologies are used to train the system to increase the effectiveness of surveillance and operational intelligence.
We are the pioneers in conducting pole-to-pole survey (aka consumer indexing) of utility consumers to detect unmetered, unbilled and wrongly billed consumers and then mapping the consumers from feeder to transformer to pole to meter. Field survey and GIS mapping services ensure accurate inventory of consumers, assets and their position on the distribution network with a geospatial view, helping the utilities take better decisions with respect to supply, maintenance and expansion.
We also offer field services like field survey, consumer mapping, and installation & commissioning of smart meters in AMI & Smart grid projects. Smart meter installation is a complex job starting with field survey & mapping, coordinating with multiple stakeholders and reaching out to consumers to clear their apprehensions, installation and commissioning followed by maintenance support. We take care of this responsibility relieving the utilities and system integrators to focus on bigger tasks.
Case Studies
Accurate utility billing on the spot, on time and always
Any time self-service kiosks for utility consumer convenience
Outsourcing utility customer touch points for consumer delight
Value Proposition
- Fluentgrid’s robust software products as the underlying services delivery platforms
- Strong resource pool of highly experienced professionals with deep domain expertise
- Sophisticated service delivery framework very well validated on the ground, with guaranteed results
- Ceaseless process improvement over the years, through close monitoring, metrics analysis, lessons learnt, best practices and bench marking