Throughout the years we have exhibited consistent performance and financial stability. This fact has been affirmed by the NSIC-CRISIL rating of SE 1A for the second consecutive year. The SE 1A rating indicates ‘Highest Performance Capability and High Financial Strength’.
Phoenix has launched its utility specific ERP solution called UtiLite, addressing the enterprise needs of power utilities. UtiLite is being implemented at two sub-divisions under Jaipur Vidyut Vitaran Nigam Ltd (JVVNL), a progressive utility in the state of Rajasthan in India. The JVVNL deployment covers all the operational functions at the sub-division office working towards a paperless office. Phoenix will also provide the entire IT infrastructure and manpower to run the operations at these sub-divisions
Phoenix IT Solutions Ltd – in consortium with Infinite Computer Solutions (I) Ltd – has been empanelled as one of the select few “System Integrators” under the $2 billion R-APDRP program funded by the Government of India. The consortium partners have already executed some prestigious projects in the power sector including an APDRP funded project for KESCO, Kanpur and the ADB funded project for NEA, Nepal. Phoenix has also been empanelled as “Meter Data Acquisition
Phoenix is all set to launch eCare services for CESU. The Electricity Call Center is fully functional and ready for launch. The facility will be inaugurated by Hon. Minister for Power, IT & Tourism, Shri Surjanarayan Patro on 1st June 2008. The services envisaged are Electricity Call center for handling supply related complaints, Customer service center for handling commercial complaints and new service connections; centralized collection center to facilitate bill payments for all the customers
Phoenix has bagged the contract for implementation of mPower™ suite (Billing & Collections, Customer Care, Energy Auditing and Web Self – service Portal) in Agartala city for Siemens and Power Grid. The scope of work in Phoenix’s purview also includes integration of the Billing and Customer Care module with SCADA and GIS systems.
Phoenix has successfully installed 10 ATP (Any Time Payment) machines for Eastern Power Distribution Company of A.P Limited at different locations. The first machine was inaugurated on 9th May 2008 by Mr. K Vijayanand, Joint Managing Director, APTRANSCO in the presence of Mr. N Gulzar, Chairman and Managing Director, APEPDCL. Plans are afoot to launch the machines in another four circles.
Phoenix bags the contract for implementation of software systems (for Revenue management, Customer care, Inventory management, Energy Audit, Reporting & Data Analytics, Document management and other software modules) to support their tactical work flow and operations in two sub-divisions on a pilot basis in the state of Rajasthan for Jaipur Vidyut Vitran Nigam Ltd on a BOT basis.
Phoenix has launched a first of its kind 24×7 centralized call center with IVRS at APEPDCL. The system incorporates multiple interfaces like telephone, website and help-desks at Customer Facilitation Centers, for the convenience of the customer. Other services being offered as part of this prestigious project are: a customer self-service portal to assist the customer to view his/her connection/billing/payment information, post complaints / requests and track them till resolution; a single-window service for high value
Successfully implemented the mPower™ product at Nepal Electricity Authority (NEA) and got the Operational Acceptance by the NEA. This project had an ambitious customization schedule for UAT of 3 months. The unique feature here was that the system had to also follow the Nepali calendar. Training was imparted to a large team for effective roll-out in entire Nepal involving data migration, installation, trouble-shooting, maintenance etc. Integration with their existing financial management, and MIS
This project envisages customization and implementation for a comprehensive CRM, Billing and Debt Management solution, catering to all the categories of customers. mPower™ including Energy Audit module has been implemented centrally at KESCO IT Center in an online environment. Initially, the categories for which billing in done through hand held for one branch were taken, and it was extended for all the categories where manual billing is done. Customer Information Portal where consumer