Phoenix has launched a first of its kind 24×7 centralized call center with IVRS at APEPDCL. The system incorporates multiple interfaces like telephone, website and help-desks at Customer Facilitation Centers, for the convenience of the customer. Other services being offered as part of this prestigious project are: a customer self-service
Successfully implemented the mPower™ product at Nepal Electricity Authority (NEA) and got the Operational Acceptance by the NEA. This project had an ambitious customization schedule for UAT of 3 months. The unique feature here was that the system had to also follow the Nepali calendar. Training was imparted to a
This project envisages customization and implementation for a comprehensive CRM, Billing and Debt Management solution, catering to all the categories of customers. mPower™ including Energy Audit module has been implemented centrally at KESCO IT Center in an online environment. Initially, the categories for which billing in done through hand held