Smart Utility Products
Robust and proven COTS products bringing prosperity to utilities and delighting consumers
Fluentgrid Smart Utility product suite is the result of our sustained endeavour at supporting utilities in curtailing their revenue losses, ensuring customer delight and improving operational efficiency.
These products are built from scratch for utilities, making them easier to quickly configure and integrate without extensive customization. The product suite has been constantly evolving with field lessons learnt over a period of two decades, by offering pragmatic solutions to most demanding utilities across diverse regions.
Fig: Smart Utility Product Suite
Fluentgrid CIS (Customer Information System, earlier known as mPower CIS) ensures total control of utility commercial operations with seamless integration of service connection life cycle (covering new service connection, disconnection, reconnection, etc.,) with meter-to-cash life cycle (covering metering, billing, payments, credit collection and revenue accounting).
Built-in revenue protection functionality takes care of theft/fraud, exception handling, legal case tracking and energy audit for guaranteed returns. Fluentgrid CIS is extended to cover service request management (aka trouble call management) and web/ mobile self-service.
Fluentgrid’s Prepaid Vending System is an STS 6 compliant product ensuring total control over utility prepaid operations as a stand-alone solution or in integration with other utility applications.
Fluentgrid CIS is the first and the only Asian headquartered utility CIS product to be featured in the Gartner Magic Quadrant for Utility CIS Systems, consecutively since 2013. A true COTS product, Fluentgrid CIS can be quickly setup to the specific needs of any utility around the world.
Fluentgrid CRM (Customer Relationship Management, earlier known as mPower CRM) offers an integrated customer communication tool set for continuous engagement with utility consumers. The CRM features include multi-channel contact center, social media monitoring, push notifications, bulk messaging, chat and voice bots besides Alexa and Google Assistant apps enabling new age digital consumer experience.
Roadmap for this customer experience platform includes robotic process automation to reduce staff attrition on routine tasks and artificial intelligence to stay connected with consumers, just when needed.
Fluentgrid EAM (Enterprise Asset Management, earlier known as mPower EAM) addresses the pressing needs of most utilities for an integrated suite of enterprise applications that work seamlessly with other operational systems in the utility.
Procurement and Stores modules ensure that at least 50% of the issues concerning utility asset management are weeded away at an early stage. Asset and maintenance management modules, when implemented appropriately, put the utility on a firm footing for any smart grid initiatives in future.
Fluentgrid MWM (Mobile Workforce Management, earlier known as mPower MWM) integrates with all the utility applications to manage field work. MWM can be used to effectively assign and monitor tasks to field staff or drones helping improve productivity on the field.
Aging workforce giving way to young and less experienced crew calls for on-demand instructional information made available through multiple channels even on the field. Fluentgrid MWM facilitates this in integration with EAM via field devices like smart phones, tablets or AR/VR/MR devices.
Fluentgrid Insight (earlier known as mPower BI or mPower Insight) leverages Hitachi’s Pentaho advanced analytics platform with MapR Apache Hadoop system for big data architecture. Fluentgrid Insight also powers RPS, our analytics based closed loop revenue protection solution paired with mobile workforce management functionality.
Key features of Fluentgrid Insight include scheduled and ad-hoc reporting, advanced analytics, complex event processing, KPI monitoring, dashboards with interactive data visualization and maps integration.
Fluentgrid Actilligence platform for utilities helps implement an integrated Utility Operations Center (UOC) to offer situational intelligence to utilities for informed decision making with centralized command and control. Salient features of Actilligence platform include:
- Centralized surveillance with video analytics to trigger alerts on abnormal events
- Accept revenue, consumer and asset related alerts from Insight and convert them to incidents
- Manage incidents through standard operating procedures
- Computer aided dispatch and monitoring of incidents via MWM
- Stay connected with consumers through CRM
Fluentgrid Actilligence is an advanced integration, visualization, incident management and SOP management platform for peace time as well as emergency response situations. Actilligence facilitates integration of data, events, alerts, audio and video streams from a multitude of systems through various means and also allows remote operation of various devices on demand.
nxter™ is the cloud solution for energy retailers, who would like to stay lean and nimble yet grow aggressively and expand into new regions to quickly capitalize on opportunities. nxter™ relieves them from the burden of coping with EDI technology jargon and empowers the back-office staff with a simple and intuitive interface to go about doing their daily tasks.
nxter™ is the cloud hosted solution derived from the time tested Fluentgrid CIS to meet the demanding needs of competitive retailers.