Smart Utility Products
Robust utility software suite bringing prosperity to utilities and delighting consumers
Fluentgrid Smart Utility product suite is the result of our sustained endeavor at supporting utilities in curtailing their revenue losses, ensuring customer delight and improving operational efficiency.
These products are built from scratch for utilities making them easier to quickly configure and integrate without extensive customization. The product suite has been constantly evolving with field lessons learnt over a period of two decades, by offering pragmatic solutions to most demanding utilities across diverse regions.
Built-in revenue protection functionality takes care of theft/fraud, exception handling, legal case tracking and energy audit for guaranteed returns. Fluentgrid CIS is extended to cover service request management (aka trouble call management) and web/ mobile self-service.
Fluentgrid CIS is the first and the only Asian headquartered utility CIS product to be featured in the Gartner magic quadrant, consecutively since 2013. A true COTS product, Fluentgrid CIS can be quickly setup to the specific needs of any utility around the world.
nxter™ is the cloud hosted solution derived from the time tested Fluentgrid CIS to meet the demanding needs of competitive retailers.
Roadmap for the product includes robotic process automation to reduce staff attrition on routine tasks and artificial intelligence to stay connected with consumers, just when needed.
Procurement and Stores modules ensure that at least 50% of the issues concerning utility asset management are weeded away at an early stage. Asset and maintenance management modules, when implemented appropriately, put the utility on a firm footing for any smart grid initiatives in future.
Aging workforce giving way to young and less experienced crew calls for on-demand instructional information made available through multiple channels even on field. Fluentgrid MWM facilitates this in integration with EAM via field devices like smart phones, tablets or AR/VR/MR devices.
Key features of Fluentgrid Insight include scheduled and ad-hoc reporting, advanced analytics, complex event processing, KPI monitoring, dashboards with interactive data visualization and maps integration.
- Centralized surveillance with video analytics to trigger alerts on abnormal events
- Accept revenue, consumer and asset related alerts from Insight and convert them to incidents
- Manage incidents through standard operating procedures
- Computer aided dispatch and monitoring of incidents via MWM
- Stay connected with consumers through CRM
Fluentgrid UCC is an advanced integration, visualization, incident management and SOP management platform for peace time as well as emergency response situations. UCC facilitates integration of alerts and notifications, audio and video streams from a multitude of 3rd party systems through various means and also allows remote operation of various devices on demand.