Fluentgrid offers managed services through its wholly owned subsidiary Enserve Consultancy Services Pvt Ltd. Key offerings revolve around back office, customer facing and field service operations to our utility and city customers, improving their process efficiency and freeing up their resources to focus on their core operations.
Enserve has unmatched experience in handling metering, billing and payment collections for utility customers through spot billing services, payment collection counters, mobile collection vans, payment kiosks, revenue protection service with a joint task force, and so on.
Fluentgrid CIS and Fluentgrid Actilligence product platforms are used to offer and monitor these services, ensuring precise metering, accurate billing and improved collection efficiency, resulting in reduced losses and increased cash flow. We have an operational methodology to ensure service delivery as per SLAs and continuous process improvement.
Trust Enserve to handle all the customer-facing activities on your behalf, so that you can channel your effort and resources towards core issues affecting your utility or city. Utilities and cities can benefit from our help desk, contact center, digital marketing, social media and outreach services for improved access to services and better engagement.
Customer care services, backed by our time-tested Fluentgrid CRM platform allows utilities and cities to offer flexibility in service delivery through multiple channels, continuously upgrade SLAs in line with increasing expectations and dig through data to gain better insights to proactively roll out consumer engagement programs.
Information and Payment Kiosks provide citizens with anytime access to information on city and utility services, pay bills, lodge complaints or service requests, submit online applications and even access emergency services. Enserve customizes, sets up and operates these kiosks for utilities and cities on leasing and transaction models. Our kiosks are available in both free standing and wall-mounted versions and they work in both online and offline modes.
These kiosks and their user interfaces are made to be user friendly and convenient with minimal footprint and do not mandate air-conditioned environment. Kiosk transactions, diagnostics and their physical security can be monitored remotely with our command center interface with detailed reports, dashboards and video monitoring. Currently, our kiosks’ service territory spans about 16.5 million end-consumers across India.
We help you setup and monitor integrated operations centers to keep a tab on your valuable assets and critical facilities, leveraging our Actilligence Command and Control Center platform. We offer a mix of onsite, offshore and near shore models for addressing your security and response needs.
We will also help you prepare and maintain a disaster management strategy for business continuity. Our services in this area include remote surveillance, incident management and any other custom operational monitoring scenario. Big data and machine learning technologies are used to train the system to increase the effectiveness of surveillance and operational intelligence.
We were the pioneers in conducting pole-to-pole survey (aka consumer indexing) of utility consumers to detect unmetered, unbilled and wrongly billed consumers and then mapping the consumers from feeder to transformer to pole to meter. Field survey and GIS mapping services ensure accurate inventory of consumers, assets and their position on the distribution network with a geospatial view, helping the utilities take better decisions with respect to supply, maintenance and expansion.
Enserve is also offering field services for smart meter replacement in AMI and smart grid projects. Smart meter replacement is a complex job starting with field survey and mapping, coordinating with multiple stakeholders and reaching out to consumers to clear their apprehensions, installation and commissioning followed by maintenance support. We take care of this responsibility relieving the utilities and system integrators to focus on bigger tasks.
Enserve was hived off as a wholly-owned subsidiary of Fluentgrid Limited in 2016. While the parent company continues to focus on delivering digital transformation solutions to energy utilities and cities, Enserve tries to address other important customer concerns through managed services. Over 20 million end-customers had benefited from our services so far.