Impact: Smart Visakhapatnam City Operations Center

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Background

Visakhapatnam (also commonly known as Vizag) is a port city in the state of Andhra Pradesh. It is the largest city in the state and its IT capital, with a population of 2 million. Visakhapatnam was ranked eighth among the first 20 cities to be selected as part of the Indian Government’s Smart Cities Mission. Its smart city program is being driven by Greater Visakhapatnam Smart City Corporation Limited (GVSCCL), the special purpose vehicle (SPV) created by the Greater Visakhapatnam Municipal Corporation (GVMC).

The program includes a wide range of proposals to improve the city’s sanitation, livability, safety and security, transportation and mobility, water supply, reliability of power supply, and lighting infrastructure as well as improving government services and local amenities. GVSCCL estimates that around $220 million will be required over 5 years to meet its plans for infrastructure and service improvement split between grants from the Smart Cities Mission, matching funds from the city, and other investments.

Solution Delivered

As part of the smart city program, the GVSCCL has deployed a City Operations Center that provides integrated management for a range of city services. The Operations Center is based on an Integrated Command Control and Communication (ICCC) solution provided by Fluentgrid by deploying its Actilligence® urban platform.

The city’s goals for the operations center include increased sanitation and health, public safety, traffic accident reduction, improved administrative efficiency especially about revenue collections, and e-government services, and better preparation for disaster management. The plan is for the operations center to integrate with a wide range of city systems include city surveillance, traffic monitoring, street lighting, waste monitoring, and utility systems, as well as core financial and management systems.

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Overall 23 city systems are integrated onto the platform. An executive dashboard provides an integrated view across department-level systems and overall performance. Data is also collated across systems for analysis to understand activity patterns and abnormal events, provide timely alerts on actionable events and convert them into incidents mapped with configurable Standard Operating Procedures (SOPs). Vizag operations center data is also integrated into Andhra Pradesh state-wide real time governance system (larger state-wide version of command center).

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As a further extension of its smart city ambitions, GVSCCL has installed smart poles in 50 strategic locations across the city. The smart poles support several functions including provision of Wi-fi hotspots, weather monitoring, air quality monitoring, CCTV, panic button and public messaging. The smart poles are integrated into the City Operations Center. Overall, 15 smart elements are integrated with the City Operations Center. Other potential applications include acting as small cell locations for extending cellular coverage in the city.

Benefits

Some of the benefits realized so far include

  • City wide revenue collection numbers have greatly increased, with overall efficiency increased by 43%
  • Citizen grievances response and closure rate has almost touched 99%, with dramatic improvement in SLA adherence (Increased from 5% to 27%)
  • Effectively used the City Operations Center to bring the spread of Dengue under control within the city, and swiftly mobilize various departments to treat the identified cases with utmost attention and care

Outlook

While Vizag City Operations Center was inaugurated by Andhra Pradesh Chief Minister Sri. N. Chandra Babu Naidu in the month of Feb 2018, the journey so far has been very impactful, and on a path to successfully realizing the overall envisioned benefits.
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In his own terms GVMC Commissioner M Hari Narayanan said, ‘a city cannot be smart without the basic stuff such as sanitation, livability, public safety, transportation and good governance’. He envisions the City Operations Center eventually become a platform for good governance while addressing the ever-changing aspirations of citizens and minimizing the problems faced by city administration, in the process it empowers citizens to move forward, ecosystem and industry to flourish.

Impact: Lodha Palava Smart Prepaid Metering Solution

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Background

Lodha Group envisioned its Palava City, near Mumbai, to be the largest ever private green field smart city in urban India, and one of the top 50 places to live in the world by 2020. The 18 Sq. Km. mixed use integrated city project, when completed,  is expected to house about 125,000 residences apart from office and commercial space.

Photo Courtesy: www.palava.in

Photo Courtesy: www.palava.in

Business Issues

Palava City has entered into a distribution franchisee agreement with the local utility MSEDCL to secure near uninterrupted and stable power supply in the long term. The franchisee will manage collection of electricity charges and maintenance of electrical infrastructure in Palava. In this regard, Palava City intends to:

  • Reduce the operational hassles of meter reading and posting to MSEDCL
  • Eliminate the risk of energy bill collection on behalf of local utility MSEDCL
  • Maximize convenience to Palava City residents
  • Help residents in efficient energy usage

Solution Delivered

A new concept in prepaid metering system termed as “Smart Prepaid Metering” was developed and provided to fulfill the business requirements of Lodha’s Palava City. Smart Prepaid system allows its consumers to opt-in/out for prepaid billing as and when required without changing the metering infrastructure.

Our solution offering includes smart grid elements such as smart meters, head-end system, central data server with MDMS and UHES, consumer portal and integration with other applications at Palava City including command centre, resident portal and the back office system.

Benefits

  • Unique solution in the industry enabling consumer to switch between prepaid and post-paid billing without changing metering infrastructure
  • Ensure accurate meter readings scheduled and on-demand
  • Better cash flow to utilities with payments collected in advance
  • Help consumers avoid wastage and reduce energy usage
  • Availability of smart meter data for Lodha /MSEDCL to monitor consumption patterns and respond to outages far more quickly

Impact: Integrated city management solution for Lodha Group’s Palava Smart City

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Background

Lodha Group’s Palava City is said to be the first and the fastest growing green field smart city in India. The 18 Sq. Km. mixed use integrated city project, when completed,  is expected to house about 125,000 residences apart from office and commercial space.

Photo Courtesy: www.palava.in

Photo Courtesy: www.palava.in

Every aspect of Palava City has been benchmarked against global criteria, including the business environment, educational facilities, quality of public spaces, technological solutions, healthcare facilities, safety, connectivity and so on.

Lodha Group partnered with IBM & Fluentgrid to build and manage the smart city IT infrastructure and solutions for Palava City, setting the benchmark for 21st century urban living in India. Palava smart city incorporated Fluentgrid and IBM smarter cities technology using advanced, data driven systems to integrate information from all city operations into a single system to improve operational efficiency and deliver better quality of life for residents.

Business Issues

  • Create a world class private smart city, with a goal to make it as one of the most livable cities in the world
  • Manage entire city operations through a small centralized administrative team
  • Ensure all city services are running smoothly with minimal intervention
  • Be accessible to serve citizens at their convenience

Solution Delivered

Fluentgrid implemented a CIS system for multi-service enrollment and billing. This was integrated with various CRM tools offering superior citizen engagement experience to residents. The CRM tool set includes a multi-channel contact center for 311 and 911 requests, interactive voice response system (IVRS), citizen portal and mobile apps.

The comprehensive back office application offers total city management functionality to city administrative staff, integrated with a slew of smart systems for surveillance, access control, parking, smart cards and so on integrated with a command and control center. An analytics and reporting system supports performance monitoring and decision support through dashboards, drill down reports and ad-hoc reporting functionality.

Benefits

  • Single integrated IT solution for total city management
  • Anywhere anytime multi-channel citizen engagement
  • Multi-services enrollment, billing and payments for citizen convenience and administrative ease
  • Mobile enabled field force for effective incident management
  • Well integrated reports and analytics for better planning and preventive actions

Summary

The integrated smart city solution offered by Fluentgrid and IBM sets the benchmark in smart solutions for total city management, including:

  • Service request management
  • Contract management
  • Demographic and household data management
  • Field service management
  • Incident and task management
  • Knowledge management
  • Citizen self-service portal and mobile apps
  • Power, Water, Gas, CGF and common area billing
  • Smart card issue management
  • Access control
  • Video management
  • Enterprise reporting
  • Smart card payments

Lodha’s Palava City project helped us earn the IBM Beacon Finalist Award 2015 in Social Business_ Outstanding Smarter Cities Solutions Category. The Award was given away during the IBM Partner World Leadership Conference on the 11th Feb 2015 at the Cosmopolitan Hotel in Las Vegas, Nevada, United States.

 

Impact: Guwahati Smart Grid – Most comprehensive pilot

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Background

Assam Power Distribution Company Limited (APDCL) is the state wide utility of the north-eastern state of Assam in India. In the state capital city of Guwahati, there has been a threefold increase in demand for power in the past 5 years. Consequently, APDCL is only able to meet about 90% of peak load especially during evening time, and the situation is further worsening with increasing demand from power hungry urban consumers.

Guwahati smart grid pilot project by Fluentgrid

By Mozzworld at en.wikipedia – Transferred from en.wikipedia by SreeBot, Public Domain, Link

Guwahati was chosen as one of the 14 smart grid pilots in India to find a solution to this peak load management problem. A good mix of 15,000 residential and C&I consumers were chosen for the pilot. The pilot will assess the acceptability and success of smart grid technologies in forecasting and managing peak load through technology enabled solutions like AMI infrastructure supported by load forecasting and peak load management through demand side management measures.

Demand side management measures include a combination of critical peak pricing, dynamic pricing, in-home display, web self-service, rooftop solar, EV charging and so on.

Business Issues

  • High distribution losses due to lower metering and billing efficiencies
  • Inability to control peak load leading to scheduled/unscheduled load shedding
  • Absence of accurate load forecasting mechanism to plan for power purchase in advance
  • Rudimentary power quality monitoring and outage management
  • Need to understand impact of new paradigms like rooftop solar, storage and EV charging

Solution Delivered

As the system integrator, Fluentgrid is implementing the first ever fully integrated smart grid pilot in India with most of the smart grid use cases. The 15,000 meter smart grid pilot covers all types of consumers including residential and C&I with smart grid elements such as an unified head-end system (UHES), meter data management system (MDMS), network monitoring system (NMS), demand response with critical peak pricing and dynamic pricing, energy efficiency, peak load management, power quality monitoring, load forecasting, outage monitoring, rooftop solar and EV charging integration and the smart grid command center.

Benefits

  • Will bring down losses by improving metering and billing efficiency and give better insights to consumers on their energy usage patterns through consumer portal
  • Load forecasting and peak load management through demand response measures will help APDCL save on last minute energy purchase at higher cost
  • The pilot project would give deeper insights into dynamic energy supply chain management using smart grid technologies in Indian context including consumer response to such technologies
  • For the first time, APDCL would be able to observe and even control end-to-end energy supply chain dynamics in real time from the command center