Integrated Command and Communication Centre Commissioned at Visakhapatnam


We are pleased to share information on successful commissioning of the Integrated Command and Communication Centre (ICCC) of Visakhapatnam (a.k.a. Vizag) Smart City by Shri Nara Chandrababu Naidu, the honorable chief minister of the sunrise state Andhra Pradesh.
The command center solution was developed and implemented in record time with Fluentgrid CCC product, leveraging its rich off-the-shelf functionality coupled with the underlying intelligent, robust yet flexible Actilligence® platform. The solution enables real-time monitoring of civic issues, water and power supply, city and beach surveillance, traffic management, air quality monitoring, solid waste management and the like. The IoT enabled smart bins with volumetric sensors, used for solid waste management, can be monitored in real time for effective cleanliness of the city.

“The Vizag command center project integrates with about 15 departments in the city demonstrating more than 60 use cases for improved city governance and disaster management.”

Fully loaded smart poles with environment sensors, public wi-fi access, public address system, surveillance cameras, variable message displays, emergency call box and smart lighting support the administration and public at large during peace time as well as in emergency situations.
The ICCC is a manifestation of human senses as it monitors the urban daily life through cameras and sensors (SEE), has the cognitive ability by analysing the data and arriving at actionable intelligence (THINK) and initiate appropriate actions using machine learning algorithms (DO), in a coordinated and systematic manner based on the rules and SOPs defined. Responsive cities are the next step in the evolutionary cycle of smart cities where the SEE-THINK-DO paradigm is leveraged to deliver real time governance in smart cities.

“The Visakhapatnam Command Center implemented by Fluentgrid integrates over 20 smart elements besides eGovernance and ERP systems as well as the state level Real Time Governance (RTG) center.”

The command and control center aligns with the Andhra Pradesh chief minister’s vision of 360 degrees urban real-time governance. It ensures convergence of information between various departments through the ICT platform thereby driving administrative efficiency and accountability with transparency.
The project also includes an open data portal for transparent data sharing with all the city stake holders. Open data facilitates an innovation eco-system for students and citizen entrepreneurs to develop apps on the platform delivering new use cases for citizens and the city administrators.

“Speaking on the occasion Mr. Murali Krishna Gannamani, MD & CEO of Fluentgrid Ltd., thanked the city administration, partners and employees for making this possible with coordinated efforts against tight deadlines. He reaffirmed his commitment to further empower Vizag with the best of smart city technologies in the days ahead.”


Back in 2016, when Visakhapatnam city was getting ready for 100 Smart Cities Challenge of India, Fluentgrid helped them setup an interim command center in record time, integrating 11 smart elements and applications in all. It was the first of its kind city operations center in India that integrated not only the smart elements like water SCADA, environmental sensors and LED street lights, but also egovernance applications like municipal revenue assurance and citizen grievance management. The interim command center also integrated our patented beach safety poles for situational awareness and emergency warnings to the public. This project was a game changer as it projected Vizag city as a tech-savvy contender and eventually Vizag won the smart city challenge in the very first round.
Enthused by the success of the interim command center, the Greater Visakhapatnam Smart City Corporation Ltd (GVSCL) released an RFP in Jan 2017 for a full-fledged integrated command and communications center to include peacetime city operations center, disaster management center, multi-channel citizen engagement center besides citizen mobile apps and mobile workforce management. The scope of the smart city project for Fluentgrid comprised of ERP and E-governance applications, ICCC and a whole lot of smart elements like fully loaded smart poles, Traffic Management, etc.
vizag cc


Fluentgrid wins Safe City Award for its CCC solution in Visakhapatnam


We are proud to announce that we have been awarded the prestigious Smart Cities India Award 2017 in the Safe City category. Our CEO Mr Murali Krishna Gannamani received the award at the 3rd Smart Cities India Expo 2017 held in New Delhi between 10-12 May 2017.

Fluentgrid Safe City Award

The smart city awards were presented to individuals, policy makers, companies, government bodies and associations who have contributed most to the Smart Cities Mission. Around two hundred entries were received with 12 winners under 10 categories. We were chosen for our phenomenal work on Safe Greater Visakhapatnam project in which our Command and Control Center product played a pivotal role. The award re-emphasizes our extensive domain expertise and project execution ability to offer turnkey integrated solutions for transforming utilities and cities, in a smarter and a sustainable way.

The Safe Greater Visakhapatnam is an impressive display of the fundamental steps that urban environments could and should take with the help of digital technologies and apps to create safer environment for its citizens. As a part of this project 11 city functions like CCTV surveillance, street lighting, air quality monitoring, bulk water supply, solid waste monitoring, green cover monitoring and beach safety poles have been integrated with a Command and Control Center to realize the ultimate safe city monitoring project.

Phoenix is the 2015 IBM Beacon Finalist for Outstanding Smart City Solutions


Phoenix IT Solutions won the IBM Beacon Finalist Award 2015 in Social Business under Outstanding Smarter Cities Solutions Category. This Award was received for the Smart City Solutions provided by Phoenix for Lodha Palava project being implemented along with IBM.


The smart city solution provides integrated web and mobile interfaces for Palava residents, for all their information and transaction needs in the first of its kind green field smart city project in India.

The needs addressed currently include:

  • Resident on-boarding, services enrollment and account management
  • Multi-utility billing and customer care services
  • Resident portal and mobile apps for citizens to register and track responses to problems, book city facilities, pay bills, check energy usage and transport schedules, view live camera footage of different parts of the city, get local updates and so on
  • Integration with the other IT applications including IBM IOC, parking, smart cards, access control, video management system, procurement, call centre, and so on.

The solution has been implemented in association with the IBM project team successfully, providing instant and significant value and returns to the client. Current implementation is for approx. 1,25,000 smart city consumers. However, the solution can be implemented for larger cities having more than a million residents as well.

The Award was given away during the IBM Partner World Leadership Conference on the 11th Feb 2015 at the Cosmopolitan Hotel in Las Vegas, Nevada, United States amidst 1500 IBM Business Partners and IBM Executives from around the world. This exclusive event happens once in a year where outstanding achievements of different IBM Partners are recognized and the best practices for delivering innovative solutions and value to the clients are shared.

IBM Beacon Awards recognize IBM Business Partners who have delivered exceptional solutions using IBM products and services. By delivering innovative solutions proven to drive business value, Beacon Award winners & finalists help transform the way their clients, their industries and the world do business. The winners are selected by a panel of expert judges consisting of IBM executives, industry analysts and members of the press.

As per Mr.Marc Dupaquier, General Manager, IBM Global Business Partners, the Beacon Awards are an important component in IBM’s recognition of Business Awards. “These winners exemplify what it means to be a trusted business advisor and provide true transformative value to clients. They embody the ideals of the Business Partner of the future.”

Speaking on the occasion Mr. MuraliKrishna Gannamani, CEO & Managing Director of Phoenix IT Solutions said it feels good to get the IBM Beacon Finalist Award for the outstanding Smarter Cities Solution and thanked IBM for selecting Phoenix for this prestigious award. This Beacon Award signifies our focused effort in the last 14 years in the Energy, Utilities and Smart Cities Solution. With 100% success rate in implementing mPower™ based utility & smart cities solutions, we were able to deliver unmatched value to our clients worldwide. Our solution based approach won us many laurels in areas like customer service, revenue protection, smart metering and are geared up with disruptive innovations in the smart grid arena. The IBM Beacon award should give a fillip to our efforts in driving sales in high growth markets. My heartfelt thanks to all the Phoenicians who made this happen and all our customers who reposed their faith in our solutions”