Phoenix to implement RAS (Revenue Assurance System) in APEPDCL, Vishakapatnam.


The mPower™ Revenue Assurance System (RAS) that would be implemented by Phoenix at APEPDCL has a host of advantages which include standardization of billing, collection, accounting and credit control processes throughout the APEPDCL thereby reducing the daily problems related to process and data mismatch and availability of timely information for decision support. The main objectives of this project are:

• Standardization of billing, collection, accounting and credit control processes throughout EPDCL by rolling out mPower™ RAS in a phased manner

• Eliminate manual methods of handling the revenue management and customer service processes to the extent feasible

• Maintaining data integrity by using a single solution (mPower RAS) across all EROs thereby reducing the time and effort and the resultant errors involved in data consolidation, validation and migration activities from disparate systems

• Facilitate quick and accurate data consolidation for timely decision making

• Integrate Revenue & Customer service data to improve business process efficiencies and provide 360 degree view of customer account information

The solution is being implemented across APEPDCL bringing together 28 Electricity Revenue Offices and 5 Circle Offices with the Corporate Office. All these offices are connected through WAN for seamless connectivity.

Phoenix wins prestigious R-APDRP bid for the state of Uttarakhand


R-APDRP (Restructured-Accelerated Power Development & Reforms Program) is an effort by the nodal agency Power Finance Corporation (PFC) under the aegis of the Ministry of Power, Govt. of India to reduce AT&C losses to lesser than 15%.

Phoenix along with consortium partner Infinite Computer Solutions, Bangalore have been active in participating in the R-APDRP bids being floated for various Indian states and have been consistently scoring very high in technical ratings.

Phoenix with its wide Indian utility IT services and solutions experience and Infinite with its international project experience have successfully bid and won the project for the IT enablement of UPCL (Uttarakhand Power Corporation Ltd).

Phoenix brings its widely implemented mPower™ suite of CIS/CRM products to implement the following modules for UPCL:

  • New Connection Management
  • Metering
  • Billing
  • Collections
  • Energy Audit
  • Web Self-Service
  • Centralized customer care services
  • Management Information System
  • Disconnection and Dismantling
  • Meter Data Management System
  • Integration with GIS, MDAS and all other modules for a complete solution

Further, the scope of the project includes:

  • Establishment of Data Center at Dehradun
  • Establishment of Disaster Recovery Center at Haridwar
  • Implementation of a state-wide GIS
  • Implementation of automated Meter Data Acquisition Solution
  • WAN and LAN connectivity across all utility offices throughout the state

Phoenix will implement the integrated solution within the target time frame of 18 months set by the nodal agency and will maintain the system for a further 5 years.

The Tribune Article
Power Dept to get IT backbone
Date18th Mar’2011

Phoenix launches UtiLite, the ERP solution for power utilities


Phoenix has launched its utility specific ERP solution called UtiLite, addressing the enterprise needs of power utilities. UtiLite is being implemented at two sub-divisions under Jaipur Vidyut Vitaran Nigam Ltd (JVVNL), a progressive utility in the state of Rajasthan in India. The JVVNL deployment covers all the operational functions at the sub-division office working towards a paperless office. Phoenix will also provide the entire IT infrastructure and manpower to run the operations at these sub-divisions on a franchisee model for a period of three years, during which period UtiLite will be rolled out across JVVNL operations in a phased manner.

Phoenix empanelled as IT Implementation Agency under R-APDRP


Phoenix IT Solutions Ltd – in consortium with Infinite Computer Solutions (I) Ltd – has been empanelled as one of the select few “System Integrators” under the $2 billion R-APDRP program funded by the Government of India. The consortium partners have already executed some prestigious projects in the power sector including an APDRP funded project for KESCO, Kanpur and the ADB funded project for NEA, Nepal.

Phoenix has also been empanelled as “Meter Data Acquisition (AMR) Solution Provider” and “GIS Solution Provider” in its individual capacity.

The empanelment process by the nodal agency, Power Finance Corporation, is an effort to identify qualified IT implementation agencies for the success of the R-APDRP program. The primary objective of the program is to bring down AT&C losses to 15% in the identified project areas.

Phoenix set to launch eCare services for Central Electric supply Utility (CESU), Bhubaneshwar.


Phoenix is all set to launch eCare services for CESU. The Electricity Call Center is fully functional and ready for launch. The facility will be inaugurated by Hon. Minister for Power, IT & Tourism, Shri Surjanarayan Patro on 1st June 2008. The services envisaged are Electricity Call center for handling supply related complaints, Customer service center for handling commercial complaints and new service connections; centralized collection center to facilitate bill payments for all the customers of Bhubaneshwar city. An integrated IVRS system developed in house by Phoenix for the Electricity Call Center is also being commissioned for this project.

Phoenix bags the contract for implementation of mPower™ suite in Agartala city for Siemens and Power Grid.


Phoenix has bagged the contract for implementation of mPower™ suite (Billing & Collections, Customer Care, Energy Auditing and Web Self – service Portal) in Agartala city for Siemens and Power Grid. The scope of work in Phoenix’s purview also includes integration of the Billing and Customer Care module with SCADA and GIS systems.

Phoenix launches Any Time Payment machines for APEPDCL


Phoenix has successfully installed 10 ATP (Any Time Payment) machines for Eastern Power Distribution Company of A.P Limited at different locations. The first machine was inaugurated on 9th May 2008 by Mr. K Vijayanand, Joint Managing Director, APTRANSCO in the presence of Mr. N Gulzar, Chairman and Managing Director, APEPDCL. Plans are afoot to launch the machines in another four circles.


Phoenix bags contract from Jaipur Vidyut Vitaran Nigam Ltd.(JVVNL)


Phoenix bags the contract for implementation of software systems (for Revenue management, Customer care, Inventory management, Energy Audit, Reporting & Data Analytics, Document management and other software modules) to support their tactical work flow and operations in two sub-divisions on a pilot basis in the state of Rajasthan for Jaipur Vidyut Vitran Nigam Ltd on a BOT basis.

Phoenix launches NEWGEN Customer services (Centralized call center) at APEPDCL, Vishakapatnam.


Phoenix has launched a first of its kind 24×7 centralized call center with IVRS at APEPDCL. The system incorporates multiple interfaces like telephone, website and help-desks at Customer Facilitation Centers, for the convenience of the customer.

Other services being offered as part of this prestigious project are: a customer self-service portal to assist the customer to view his/her connection/billing/payment information, post complaints / requests and track them till resolution; a single-window service for high value and HT consumers; door-step service at a nominal additional cost for people who wish to avail of the same and Bijlee premium service for new service connections to avail time-bound service with service guarantee.

These services are enabled by eCare (CRM) and eCall (Interaction Management) modules of mPower™ software suite from Phoenix. Both the modules are widely deployed across India and Nepal covering more than 5 million consumers.

Phoenix wins accolades at Nepal Electricity Authority


Successfully implemented the mPower™ product at Nepal Electricity Authority (NEA) and got the Operational Acceptance by the NEA. This project had an ambitious customization schedule for UAT of 3 months. The unique feature here was that the system had to also follow the Nepali calendar. Training was imparted to a large team for effective roll-out in entire Nepal involving data migration, installation, trouble-shooting, maintenance etc. Integration with their existing financial management, and MIS system was also carried out successfully. The project was completed to the utmost satisfaction of the client, and accolades were showered on team Phoenix for on time delivery of a world class product despite the unstable political situation and many other challenges faced.