Fluentgrid and IFS are implementing IBMS for EUCL of Rwanda


Fluentgrid Limited and Application Software IFS South Africa (PTY) LTD of South Africa joined hands to implement an Integrated Business Management System (also referred to as HUZA) for the Energy Utility Corporation Limited (EUCL) of Rwanda, a subsidiary of Rwanda Energy Group. IBMS is an integrated solution that includes modern management tools and processes for informed decision-making, enhanced efficiency, transparency and accountability in electricity service delivery. The World Bank funded project’s scope includes supply, installation, training, customization and integration with legacy systems, of the following management information systems:

  • a commercial management system (CMS), to support customer service and all commercial functions within the company;
  • an incident recording and management system (IRMS), to enable EUCL to better respond to client contingencies by automating the detection of distribution faults and ensuring the quality of power supply;
  • a corporate resources management information system (also identified as “enterprise resource planning (ERP)” for the entire EUCL, to integrate the management of all the corporate processes and resources of the company under a single technological platform.

Fluentgrid will implement the CMS and IRMS solutions for EUCL, using its proven mPower CIS product suite serving power utilities across Asia. mPower CIS is positioned on Gartner Magic Quadrant for Utilities Customer Information Systems for the fourth consecutive year in 2016.

The project was kick started during a ceremony held at the KIGALI SERENA HOTEL, on TUESDAY NOVEMBER 08, 2016 presided over by the Minister of Infrastructure, Hon James Musoni.

According to Jean Bosco Mugiraneza, the REG Chief Executive Officer, HUZA is part of the reforms being undertaken by the group to “boost efficiency and help minimize losses to spur revenue collection, as well as fix managerial gaps”.

EUCL Managing Director Eng Jean-Claude Kalisa said “We were looking for a modern business management solution that can enhance organisation control and aid timely decision-making to improve efficiency, transparency and accountability throughout the organisation” .

Fluentgrid implementing mPower billing and customer care solution for OSHEE of Albania


Fluentgrid Limited is implementing its mPower integrated billing and customer care solution for Operatori i Shpërndarjes së Energjisë Elektrike sh.a. (a.k.a. OSHEE sha.a.) of Albania. OSHEE is the electric power distribution system operator of Albania, a country in South Eastern Europe.

Fluentgrid will implement its proven and time tested mPower CIS product suite to deliver advanced billing and customer care solutions to OSHEE. mPower CIS is positioned on Gartner Magic Quadrant for Utilities Customer Information Systems for the fourth consecutive year in 2016.

The project, which is under implementation in Tirana – the capital of Albania, is part of an ongoing program funded by the International Bank for Reconstruction and Development (IBRD) for upgrading the power distribution infrastructure in Albania.

Fluentgrid establishes legal presence in Kyrgyzstan


Given the increasing opportunities Fluentgrid is seeing for its mPower™ suite of products in the CIS states and to better deliver ongoing projects in Kyrgyzstan, the company recently announced establishment of legal presence through a wholly owned branch in Bishkek. In August, 2015, the mPower™ suite of products developed by Fluentgrid Limited was selected by JSC SeverElectro an electricity distribution company based out of Bishkek, Kyrgyzstan.

A Central Asian country of incredible natural beauty and proud nomadic traditions, Kyrgyzstan has over the past few years been focusing on achieving a long-term energy supply reliability by investing in solving structural issues prevalent in its energy sector.

With an aim to have a single centralized system addressing all the business requirements and aligning the organization to the best practices in the utility industry, mPower™ suite of products will be implemented by Fluentgrid Limited in multiple phases. This project is funded by KfW, a German government owned development bank.

In Phase 1, the implementation will be done at the Bishkek region and its 4 distribution zones and in Phase 2 it will be done at Chui and Talas regions along with 15 distribution zones.

The products from mPower™ product lines of CIS, CRM, AMI and Enterprise will ensure standardization, optimization and control of business processes ensuring adherence and accountability. Through a single system consistent data across the organization will be made available for an effective MIS.

This project will also help in reducing costs by eliminating duplication of work and having an error free system there by supporting easier decision making with instant and correct data available online.

Kyrgyzstan has over the past few years been promoting a vibrant technology sector within the country including establishment of a Park of High Technologies. As part of its efforts for localization, Fluentgrid has been hiring local resources who will now move under the local Kyrgyzstan entity and be trained in its mPower™ suite of products.

Fluentgrid’s Partnership with National Energy Marketers Association in United States & Europe


We are proud to announce that we are now a member of the National Energy Marketers Association (NEM).

Anouncement header page

NEM is a national, non-profit trade association representing wholesale and retail marketers of natural gas, electricity, as well as energy and financial related products, services, information and advanced technologies throughout the United States, Canada and the European Union.  NEM’s membership includes independent power producers, advanced metering, demand and load management firms, billing, back office, customer service and related information technology providers.

NEM members are global leaders in the development of enterprise solution software for energy, advanced metering, information services, finance, risk management and the trading of commodities and financial instruments.

We believe in working closely with all our stakeholders towards the progress and growth of the energy industry and for the energy consumers’ rights and this is one of the first steps in partnering with the competitive retail industry to achieve these goals. Fluentgrid’s nxter (www.nxter.io) solution for competitive energy retailers, an offshoot of our mPower™ solution redesigned and architected for competitive energy retailers helps provide the entire prospect-to-cash and customer engagement solution.

We look to continue our association with reputed industry bodies such as NEM and across the energy and IT sectors to use nxter to solve challenges in retail energy markets.

Fluentgrid empowers City Command Center for Smart Vizag


As a first step to revitalizing Vizag into a smarter and more sustainable city, Fluentgrid Limited (Formerly Phoenix IT Solutions Ltd.) helped Greater Visakhapatnam Municipal Corporation (GVMC) set up and launch a state-of-the-art centralized City Command Center. Connecting together for the first time, multiple vital city-level services and providers onto a single platform, the City Command Center will immediately usher in smarter and more efficient governance capabilities for GVMC, helping lay the foundation for implementing the city’s smart city agenda.

CM pic

Hon’able Chief Minister of AP Sri N. Chandra Babu Naidu launching the Command Center along with our CEO Murali Krishna Gannamani

Hon’able Chief Minister of AP Sri N. Chandra Babu Naidu launched the Command Center on 25 June, 2016 at a special event in Vizag. This command center work was launched by Mr. S. P. Tucker, IAS (Chief Secretary, Government of AP) in April 2016 and our team has worked with the GVMC team to design and prototype the dashboards.

The launch of the command center indicates a large transformation initiative that will soon enable far-reaching benefits to the community as well as general improvement in city services. With the inclusion of smart street lighting dashboards, air quality monitoring, integration of the Water SCADA system for reservoir and city water distribution systems, more centralized solid waste monitoring capabilities, tools for revenue assurance and enhanced city surveillance, green maps for urban forestry monitoring and beach safety amongst others, the City Command Centre truly begins the journey in smarter city Governance. Earlier last year, the Indian government signed agreements with the Obama administration to include Vizag as one amongst the three cities that will be developed as smart cities in collaboration with various US government agencies. Building on this momentum, Vizag also ranked 8 in the 100 Smart Cities Challenge of India. It has an overwhelming 1.5 million citizens contributing to the Smart City plans to identify various city-level services and issues that they primarily wanted to be addressed for them. Fluentgrid played a key role in acting as a catalyst to increase broader citizen participation.

City Command Center leverages our time-tested mPower™ Product Suite and displays an executive dashboard with KPIs to monitor various department-level dashboards by analyzing data and AV streams emerging from a wide variety of systems. This data is analyzed and correlated with data coming from other departments to identify abnormal events, patterns and exceptions to alert the concerned for further action. Any disruption in a city service or process can be reported as an incident which must be resolved as per SLAs. Furthermore, any personnel from any department will be able to raise incidents through the system. Vizag city is now mPowered by our Command Center Platform which is a significant step towards a smarter city.

Congratulations to our Smart Cities Solutioning team for successfully piloting the “City Command Center for Vizag Smart City.

praveen kumar

Sri Pravin Kumar, IAS GVMC Commissioner thanking the team with our CEO, Murali Krishna Gannamani.

Media CoverageThe Hindu, The Times of India, Deccan Chronicle, The New Sunday Express, Andhra Jyothy.

Write to us at smartcities@fluentgrid.com to request for a case study.

Phoenix IT Solutions Ltd is now Fluentgrid Limited


We at Phoenix IT Solutions Ltd have been working with our partners in delivering our mPower™  based ICT solutions to our customers in energy & utilities and smart cities industry segments. We recently celebrated our 15th anniversary and we take this opportunity to thank our customers and partners who have supported us all along this journey.

phx to grid

Over the years, we extended our products and solution portfolio from CIS and CRM to smart metering, smart grids, enterprise solutions and now into smart cities. We also expanded our presence across multiple regions globally with offices in Asia, Middle East and USA. However, we are committed to focus on energy and utilities sector solutions, even in smart cities, and will continue do so with renewed vigour and thrust embracing new technology developments.

As a true reflection of our continued focus on energy and utilities products and solutions and our expanding reach to global markets, we decided to change our company name from Phoenix IT Solutions Limited to Fluentgrid Limited. The name Fluentgrid signifies smooth flow of utility services like power, water, gas, street lighting, sewage, solid waste, etc., through a network of intelligent grids.

We take this opportunity to assure that there is no other significant change except the change in our name. The new entity Fluentgrid Limited still continues to be under the same ownership and management structure with renewed focus on energy and utilities sector and we are committed to provide the same world class products, solutions and support services, on which we have built our reputation in the industry. Similarly all the current contracts and agreements remain unchanged.

Murali Krishna Gannamani
Managing Director & CEO

Media Coverage

FICCI to host Afghanistan and India renewable energy summit


New Delhi : The Federation of Indian Chambers of Commerce and Industry (FICCI) will be organising an Afghanistan-India Renewable Energy Summit in collaboration with the Afghanistan Ministry of Energy and Water and Afghanistan Renewable Energy Union (AREU), the Indian Embassy in Kabul and UASID, Afghanistan on Thursday.

A 40-member high profile business delegation led by Afghanistan’s Energy and Water Resources MInister and Rural, Rehabilitation and Development Minister will be participating in the programme.

The Indian Government’s focus on SAARC and the Afghanistan Government’s keen interest in this initiative, this programme assumes great significance.

The other key people who will attend the summit include Amar Sinha, Ambassador of India to Afghanistan; Shaida Mohammad Abdali, Ambassador of Afghanistan to India; Abdul Razaq Samadi, CEO, Da Afghanistan Breshna Sherkat, which is the national electricity utility of Afghanistan; Mirwais Alami, Chief Commercial Officer, Da Afghanistan Breshna Sherkat and Siddhartha Mathur, Team Leader, Phoenix Consulting Services.

For More information:

“CITIZEN CONNECT” an interactive workshop


The Honorable Minister for Urban Development and Parliamentary Affairs Sri M. Venkiah Naidu inaugurated CITIZEN CONNECT – an interactive workshop aimed at equipping citizens for engaging in a smart city. The Smart Visakha Forum (SVF), an initiative by the Vizagapatam Chamber of Commerce (VCCI) and Phoenix IT Solutions Ltd as the technology partner, conducted this workshop on Wednesday 8th April 2015 at Hotel Four Points by Sheraton, Visakhapatnam.


The workshop started with a panel discussion on the topic “Citizens contributions & expectations in Smart Governance” by Resident Welfare Associations (RWA) and Government representatives” with GVMC Commissioner Sri Pravin Kumar representing the Government and Residents Welfare Associations (RWA) represented by Mr. Uday Shirname, Mr. Shaji Anand, Mr. Sohan Hatangadi, Mr. AK Pandey, Mr. Ramana, and Prof Lakshmi. Mr. DVVS Somayajulu moderated this panel discussion. This discussion highlighted some of the main issues of health, sanitation, security etc. faced by citizens. The GVMC Commissioner responded with initiatives being implemented by the Government as well as those that were close to implementation. He also addressed the limitations faced by the Government. He reiterated that the guidelines laid down by the government for smart Cities, Citizen engagement and citizen participation in governance were very essential. City Police Commissioner Sri Amit Garg spoke on the various security measures being taken by the Police department. He also mentioned about the success of IT initiatives like iclick and Abhayam.

Next Mr. Praveen Prakash, Joint Secretary, Ministry of Urban Development spoke on various aspects of smart city building and various mechanisms that could be adopted by cities wishing to turning smart.

The second panel discussion on “Investment opportunities and challenges and ease of business in Vizag” was moderated by the Bureau Chief of The Hindu newspaper Mr. GS Subrahmanyam with participants Mr. G Shiv Kumar of Maple software, Mr. Neeraj Sarda, Chairman CII, Vizag Chapter, Mr. B Raja Srinivas, ex- chairman CREDAI and Prof Lalitha Rani Mynenei. This panel discussed the various concerns faced by industries including the service tax, CSR funds, Approval mechanisms for industry etc.,

Mr. Kancharla Ramabrahmam , President VCCI gave a short history of the organization after which Mr. Anand Dutt briefly explained the thought and actions that went behind the formation of the Smart Visakha Forum. The Forum is a broad based unified group of representatives from all sections of the Visakhapatnam city that will work towards making the city a better place. Following that Ms. Ramya gave a presentation of various citizen engagement strategies to educate the gathering. One of the practices for citizen engagement already in use in Vizag was the online portal www.onevizag.org that has been deployed in the Kirlampudi neighborhood on a pilot basis. This allows the residents to not only interact with one another on matters that concern their neighborhood but also acts as an interface between the Municipal administration and the residents where by several categories of issues can be reported to the civic authorities for further action. This online portal www.onevizag.org is proving to be easy to use and effective tool of communication powered by Phoenix IT Solutions which is the driving force behind the Smart Kirlampudi Pilot Project.

This was followed by the formal inauguration of the workshop by Hon’ble Union Minister for Urban Development Sri Venkiah Naidu by lighting the lamp. The Hon’ble Member of Parliament Dr K Hari Babu then introduced the chief guest and shared his thoughts and vision of Vizag as a smart city.

Sri Venkiah Naidu released a summary of the inputs collected during 12 previous round table sessions with the various stakeholders in the city. This was compiled in the form of a brochure. The Hon’ble Minister then shared his knowledge, vision and thoughts of how citizens can and should share the responsibility of developing a city and as the biggest and most involved stakeholders of a city have a right to know and demand information relevant to them. He urged citizens to involve themselves whole-heartedly in city development programs.

APDCL Selects Phoenix for Smart Grid Pilot Project


Phoenix IT Solutions Ltd was selected by the Assam Power Distribution Company Limited’s (APDCL) Smart Grid Pilot project and received the Letter of Award(LoA) for implementing the same in consortium with M/s. NURI Telecom Co. Ltd., M/s. KEPCO (Korea Power Corporation) and M/s.SECURO Co. Ltd. in the pilot areas of Guwahati city, extending to three Sub-Divisions.

As the Smart Grid Implementing Agency (SGIA) and the lead bidder, the scope of work for Phoenix  includes assisting APDCL in implementation of smart grid activities viz.

  • Installing smart meters at consumer premises  and integration of Distribution Transformer (DTR) meters and feeder Meters, which have been covered in R-APDRP, with the smart grid system
  • Establishment of communication between consumer/DTR/Feeder-substation meters and Smart Grid Command Centre with suitable hardware/equipments
  • Implementation of Time of Use (TOU) and Critical Peak Pricing (CPP) for the pilot area
  • Customer outreach and education for the pilot area consumers
  • Implementation of software systems for:
    • Advanced Metering Infrastructure (AMI)
    • Peak Load Management (PLM)
    • Outage Management System (OMS)
    • Demand Side Management (DSM) & Demand Response (DR)
      • LT customers
      • HT customers
    • Load Forecasting
    • Integration of distributed generation of renewable energy like solar, wind, etc.
    • Power Quality Management (PQM)
    • Web portal for all the consumers to respond to DR/DSM/TOU initiatives in the pilot area
    • Monitoring of power quality and theft in the area
    • Integration of the system with ERP, GIS, Metering, Billing, Collection and SCADA systems
    • MIS to monitor the progress of the pilot project and monitoring of KPIs

Phoenix mPower™ Suite of Smart Grid software products along with the products of other consortium member companies will be used for implementing this Smart Grid pilot. Both mPower MDMS™ and mPower CIS™ of Phoenix figure in the recent Gartner’s magic quadrants for utility software products.

Speaking on the occasion, Managing Director and CEO of Phoenix IT Solutions -Mr. Muralikrishna Gannamani said this is a very happy moment for us and a clear validation of the credibility of our Smart Grid software product suite.

Meet us @ India Smart Grid Week 2015


Phoenix IT Solutions Ltd is participating in India Smart Grid Week 2015 (ISGW 2015), Bangalore, India. ISGW 2015 is an international conference and exhibition on smart grids and smart cities happening in Bangalore from 2nd to 6th March. Detailed agenda, confirmed speakers and other details are available at www.isgw.in

Organized by India Smart Grid Forum (ISGF), the event is planned to bring together India’s leading electricity utilities, policy makers, regulators, investors and world’s top-notch smart grid and smart city experts and researchers to discuss trends, share best practices and showcase next generation technologies and products.

A four member team of Phoenicians is visiting the conference. Please get in touch to know more about our products and solutions.