Fluentgrid and IFS are implementing IBMS for EUCL of Rwanda


Fluentgrid Limited and Application Software IFS South Africa (PTY) LTD of South Africa joined hands to implement an Integrated Business Management System (also referred to as HUZA) for the Energy Utility Corporation Limited (EUCL) of Rwanda, a subsidiary of Rwanda Energy Group. IBMS is an integrated solution that includes modern management tools and processes for informed decision-making, enhanced efficiency, transparency and accountability in electricity service delivery. The World Bank funded project’s scope includes supply, installation, training, customization and integration with legacy systems, of the following management information systems:

  • a commercial management system (CMS), to support customer service and all commercial functions within the company;
  • an incident recording and management system (IRMS), to enable EUCL to better respond to client contingencies by automating the detection of distribution faults and ensuring the quality of power supply;
  • a corporate resources management information system (also identified as “enterprise resource planning (ERP)” for the entire EUCL, to integrate the management of all the corporate processes and resources of the company under a single technological platform.

Fluentgrid will implement the CMS and IRMS solutions for EUCL, using its proven mPower CIS product suite serving power utilities across Asia. mPower CIS is positioned on Gartner Magic Quadrant for Utilities Customer Information Systems for the fourth consecutive year in 2016.

The project was kick started during a ceremony held at the KIGALI SERENA HOTEL, on TUESDAY NOVEMBER 08, 2016 presided over by the Minister of Infrastructure, Hon James Musoni.

According to Jean Bosco Mugiraneza, the REG Chief Executive Officer, HUZA is part of the reforms being undertaken by the group to “boost efficiency and help minimize losses to spur revenue collection, as well as fix managerial gaps”.

EUCL Managing Director Eng Jean-Claude Kalisa said “We were looking for a modern business management solution that can enhance organisation control and aid timely decision-making to improve efficiency, transparency and accountability throughout the organisation” .

Fluentgrid implementing mPower billing and customer care solution for OSHEE of Albania


Fluentgrid Limited is implementing its mPower integrated billing and customer care solution for Operatori i Shpërndarjes së Energjisë Elektrike sh.a. (a.k.a. OSHEE sha.a.) of Albania. OSHEE is the electric power distribution system operator of Albania, a country in South Eastern Europe.

Fluentgrid will implement its proven and time tested mPower CIS product suite to deliver advanced billing and customer care solutions to OSHEE. mPower CIS is positioned on Gartner Magic Quadrant for Utilities Customer Information Systems for the fourth consecutive year in 2016.

The project, which is under implementation in Tirana – the capital of Albania, is part of an ongoing program funded by the International Bank for Reconstruction and Development (IBRD) for upgrading the power distribution infrastructure in Albania.

Fluentgrid’s Partnership with National Energy Marketers Association in United States & Europe


We are proud to announce that we are now a member of the National Energy Marketers Association (NEM).

Anouncement header page

NEM is a national, non-profit trade association representing wholesale and retail marketers of natural gas, electricity, as well as energy and financial related products, services, information and advanced technologies throughout the United States, Canada and the European Union.  NEM’s membership includes independent power producers, advanced metering, demand and load management firms, billing, back office, customer service and related information technology providers.

NEM members are global leaders in the development of enterprise solution software for energy, advanced metering, information services, finance, risk management and the trading of commodities and financial instruments.

We believe in working closely with all our stakeholders towards the progress and growth of the energy industry and for the energy consumers’ rights and this is one of the first steps in partnering with the competitive retail industry to achieve these goals. Fluentgrid’s nxter (www.nxter.io) solution for competitive energy retailers, an offshoot of our mPower™ solution redesigned and architected for competitive energy retailers helps provide the entire prospect-to-cash and customer engagement solution.

We look to continue our association with reputed industry bodies such as NEM and across the energy and IT sectors to use nxter to solve challenges in retail energy markets.

APDCL Selects Phoenix for Smart Grid Pilot Project


Phoenix IT Solutions Ltd was selected by the Assam Power Distribution Company Limited’s (APDCL) Smart Grid Pilot project and received the Letter of Award(LoA) for implementing the same in consortium with M/s. NURI Telecom Co. Ltd., M/s. KEPCO (Korea Power Corporation) and M/s.SECURO Co. Ltd. in the pilot areas of Guwahati city, extending to three Sub-Divisions.

As the Smart Grid Implementing Agency (SGIA) and the lead bidder, the scope of work for Phoenix  includes assisting APDCL in implementation of smart grid activities viz.

  • Installing smart meters at consumer premises  and integration of Distribution Transformer (DTR) meters and feeder Meters, which have been covered in R-APDRP, with the smart grid system
  • Establishment of communication between consumer/DTR/Feeder-substation meters and Smart Grid Command Centre with suitable hardware/equipments
  • Implementation of Time of Use (TOU) and Critical Peak Pricing (CPP) for the pilot area
  • Customer outreach and education for the pilot area consumers
  • Implementation of software systems for:
    • Advanced Metering Infrastructure (AMI)
    • Peak Load Management (PLM)
    • Outage Management System (OMS)
    • Demand Side Management (DSM) & Demand Response (DR)
      • LT customers
      • HT customers
    • Load Forecasting
    • Integration of distributed generation of renewable energy like solar, wind, etc.
    • Power Quality Management (PQM)
    • Web portal for all the consumers to respond to DR/DSM/TOU initiatives in the pilot area
    • Monitoring of power quality and theft in the area
    • Integration of the system with ERP, GIS, Metering, Billing, Collection and SCADA systems
    • MIS to monitor the progress of the pilot project and monitoring of KPIs

Phoenix mPower™ Suite of Smart Grid software products along with the products of other consortium member companies will be used for implementing this Smart Grid pilot. Both mPower MDMS™ and mPower CIS™ of Phoenix figure in the recent Gartner’s magic quadrants for utility software products.

Speaking on the occasion, Managing Director and CEO of Phoenix IT Solutions -Mr. Muralikrishna Gannamani said this is a very happy moment for us and a clear validation of the credibility of our Smart Grid software product suite.

Phoenix wins two of the Three contracts of $151 million signed for the improvement of electricity network in Afghanistan.


Da Afghanistan Breshna Sherkat has always made effort to provide power supply services to the extent possible for all Afghans across the country. This time the agreement of three projects are being signed with the KEC, Phoenix, and GFA Consulting Ltd companies valued at USD 151,557,716 paid by the unconditional assistance of the USAID via the Ministry of Finance.


L to R: Deputy Chief of Mission Embassy of India, Kabul Mr. Viraj Singh.US AID Assistant to the Administrator in the Office of Afghanistan and Pakistan Affairs (OAPA) Mr. Larry Sampler. Minister of Finance Dr. Hazrat Omar ZakhilwalCEO DABS Mr. Abdul Razique SamadiKEC Country Manager Mr. B SubrahmanyamPhoenix IT Solutions VP Consulting Services and Program Director- DABS Mr. Ram Narayan Vedula.GFA Consulting Ltd. Project Director Mr. Geoff Robinson.

L to R: Deputy Chief of Mission Embassy of India, Kabul Mr. Viraj Singh. US AID Assistant to the Administrator in the Office of Afghanistan and Pakistan Affairs (OAPA) Mr. Larry Sampler.  Minister of Finance Dr. Hazrat Omar Zakhilwal, CEO DABS Mr. Abdul Razique Samadi, KEC Country Manager Mr. B Subrahmanyam, Phoenix IT Solutions VP Consulting Services and Program Director- DABS Mr. Ram Narayan Vedula. GFA Consulting Ltd. Project Director Mr. Geoff Robinson.

The first project includes two sections; that is designing, supply, and installation and transmission line of 220 KV Arghandi-Ghazni valued at USD 56,731,635.94 being implemented by KEC International Ltd.

The second part includes designing, supply, and establishment of 220 KV substations in Sayedabad and Ghazni valued at USD 48,118,617.75 being also applied by the KEC International Ltd.

The second project (Corporate Management Support) valued at USD 18,823,972 shall be applied by GFA Consulting Ltd.

The third project (Corporate Management Support) valued at USD 17,906,779 shall be applied by Phoenix IT Solutions Ltd.
The fourth project (Procurement and Billing Implementation Program mPower™) valued at USD 9,976,713 being implemented by the Phoenix.

Ref: website http://mof.gov.af/en/news/three-contracts-of-133-million-were-signed-with-companies-for-the-improvement-of-electricity-network

Etisalat awards contract to Phoenix under the USAID program to Integrate mPower™ suite with Etisalat’s mHawala mobile financial system.


Etisalat is a leading telecommunications corporation catering to consumers, businesses, international telecommunication companies, ISPs, content providers and mobile operators. Etisalat operates in 18 countries across Asia, the Middle East and Africa, a coverage area which reaches more than two billion people. To date, the group’s global subscriber base exceeds over 140 million subscribers through mobile and Landline voice and data services.

Etisalat has selected Phoenix for the integration of Phoenix’s mPower™ Customer Information System (CIS) with Etisalat’s mHawala™ mobile financial system (Etisalat’s mobile commerce platform) to enable the customers of Da Afghan Breshna Sherakat (DABS) to make their energy bill payments and other miscellaneous payments using their mobile phones.

AEC Selects Phoenix as the Sub-Contractor to Develop, Implement and support Meter Data Management System (MDMS) for Saudi Electric Company’s AMR/AMM System Project


The Advanced Electronics Company (AEC) is a recognized leader in the field of modern electronics manufacturing, system integration & repair and maintenance services head-quartered in Riyadh, Saudi Arabia.

AEC as prime contractor to the Saudi Electric Company (SEC) has selected Phoenix IT Solutions, amongst tough global competition, to be its sub-contractor to develop, implement and provide support services for state of the art Head-end and MDMS for their AMR/AMM project capable of handling 6 Million Meters. The selection was based on deep utility industry knowledge, product engineering and technology expertise gained over the years with our mPower™ suite of products and proven delivery expertise across geographies.

The project scope entails development and implementation of a Head-end system that would interface with the multiple vendor meters such as those from AEC, Itron and Elster, DCU’s, Gateways using standard protocols such as DLMS, GPRS, PLCC and other standard modes for data transfer, and provide a robust Meter Data Management System that is scalable for handling big data and meet the availability requirements of the Utility. In addition the system is expected to interface with SAP’s, Billing and ERP system.

Phoenix and Netinium come together to offer smart metering and smart grid solutions


Phoenix IT Solutions Ltd, the smart utility software and services provider, announced today that they have entered into a strategic partnership with Netinium to offer Automated Meter Reading (AMR) /Automated Metering Infrastructure (AMI) solutions for power, piped gas and water distribution companies in India and abroad.

AMI is the critical component of the much touted smart grid infrastructure for next generation utilities in power, gas and water utilities. AMR forms the foundation on which utilities can hope to reduce energy consumption and help the cause of environment. AMR /AMI systems generate huge amounts of data that is captured using a metering head-end system (communication platform) and then transferred to a meter data management system, where the data is cleaned, validated and analyzed for decision support. This metering data is further used for billing, revenue assurance and outage management.

Netinium, based at Wormer in the Netherlands, is a leading provider of vendor independent AMR/AMI Head-end (communications platform) solution and services for smart metering deployments in partnership with major metering companies. Phoenix is known for its versatile mPower™ Meter Data Management System (MDMS), built on a robust BI platform. Phoenix and Netinium are now combining their strengths to take on the global smart metering market, which is at the core of smart grid and smart city projects coming up all over the world. Both organizations shall also have a special focus on the emerging smart grid markets in India and Middle-East.

“We began our journey with Phoenix about two and half years back that culminated in this global partnership today. mPower MDMS™ from Phoenix perfectly complements our AMI head-end solution” said Netinium CEO Mr. Ferry Cserep. “We had been searching for ideal partners in the smart metering and smart grid space and we found that Netinium solutions can accelerate our US entry strategy” added Mr. G S Murali Krishna, CEO of Phoenix.

Business Line
Phoenix IT signs pact with Netinium
Date 28th Jul’2011

The Hindu
Phoenix, Netinium pact for AMR solutions
Date 28th Jul’2011

Phoenix wins mandate to implement its mPower™ Suite in Afghanistan


Da Afghanistan Breshna Sherkat is the country-wide utility serving the electricity needs of Afghanistan.

Kabul Electricity Division (KED) is responsible for the electricity needs for the Kabul Metropolitan Region.

USAID funded Kabul Electricity Service Improvement Project’s (KESIP) main goal is to reduce electricity losses for Da Afghanistan Breshna Sherkat (DABS) largest distribution hub (Capital Hub) in Kabul, and to rebuild the hub’s technical, commercial and human resource systems.
TetraTech head the KESIP program with support from Deloitte and at the end of the KESIP project the Capital Hub is expected to be operating with substantially reduced electricity losses.

Phoenix was selected as the prime solution provider for the CIS/CRM needs of Afghanistan and it licenses its mPower™ Suite for the entire country of Afghanistan with the initial project area limited to the Kabul Metropolitan Region for KED.

Phoenix’s mPower™ suite was considered the best solution among global competition and Phoenix’s project management and expertise in implementing CIS/CRM solutions across India and Nepal were also considered extensive and unparalleled.

The award decision by consultants Deloitte and TetraTech was also helped by the fact that Phoenix has experience in implementing its solution in rural areas across India and in troubled areas across the world.

Phoenix shall be customizing its mPower™ product for use in both English and Dari. It shall also train the users as well as provide user and technical manuals in both the languages.
Phoenix licenses the following modules from its suite:

  • System Architecture
  • Reporting and Queries
  • Customer Information
  • Premise Information
  • Customer Contact (CRM)
  • Account
  • Services
  • Bill Preparation and Distribution
  • Credit and Collections
  • Payments and Accounts Receivable
  • Cash Receipting
  • Meter Reading
  • Field Service Orders
  • Service Interruptions and Outages
  • Calculating Charges
  • Consumption Calculation
  • Interfaces
  • System Administration

Phoenix will implement its mPower™ CIS/CRM for Customer Information Systems and Customer Relationship Management as well as mPower Insight for Big Data Analytics and will maintain the project for a further period of 3 Years.

Phoenix’s mPower™ Suite of products selected for implementation for the large south Indian state of Tamil Nadu


Tamil Nadu is one of the largest states in India with a population of over 62 million and Tamil Nadu Generation & Distribution Company (TANGEDCO) is the only distribution and generation company providing energy service to the entire state of Tamil Nadu. With over 20 Million consumers, this is one of the largest utilities in India and the largest R-APDRP implementation in India.

R-APDRP (Restructured-Accelerated Power Development & Reforms Program) is an effort by the nodal agency Power Finance Corporation (PFC) under the aegis of the Ministry of Power, Govt. of India to reduce AT&C losses to less than 15%.

The lead system integrator ITI Ltd have won the mandate to implement and integrate modern IT systems across the state of Tamil Nadu for TANGEDCO.

Phoenix brings its widely implemented mPower™ suite of CIS/CRM products to implement an enterprise wide solution covering the following modules for this implementation for TANGEDCO:

New Connection Management

  • Metering
  • Billing
  • Collections
  • Energy Audit
  • Customer Self-Service
  • Centralized customer care services
  • Management Information System
  • Disconnection and Dismantling
  • Meter Data Management System

ITI Ltd  is responsible for the overall project implementation which includes the following:

  • Establishment of Data Center
  • Establishment of Disaster Recovery Center
  • Implementation of a state-wide GIS
  • Implementation of automated Meter Data Acquisition Solution
  • WAN and LAN connectivity across all utility offices throughout the state

Phoenix will implement its mPower™ Suite within the target time frame of 18 months set by the nodal agency and will maintain the system for a further 5 years.