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Impact: The First Indian Municipality with 100% Smart Metering Runs on Fluentgrid AMI Solutions

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New Delhi Municipal Council

New Delhi Municipal Council (NDMC) is regarded as the seat of central authority of India, comprising some of our country’s most iconic government buildings such as Rashtrapati Bhawan, Parliament House, and Supreme Court. Efficient and effective functioning of municipal services in this area is critical for the internal image of the country.
NDMC (1)

NDMC has been serving its esteemed consumers with utilities such as power, water etc. As part of its futuristic efforts to improve services for its consumers, NDMC pioneered in smart metering implementation in the country, under prestigious schemes of the Ministry of Power. This makes NDMC the first in India to implement 100% smart metering

Smart Metering

Smart meters are part of the overall Advanced Metering Infrastructure (AMI) that measures and records consumers’ electricity usage at different times of the day and sends this information to the energy supplier through over-the-air communication technologies (e.g. GPRS and RF). This gives consumers better access to information and enables them to make more informed decisions on the use of electricity in their homes, leading to reduced power wastage, and providing long-term carbon and financial savings.

NDMC Smart Metering

India is striving to become a low-carbon-footprint economy and an energy-secure nation. Every utility in the country is implementing schemes of the Ministry of Power, Government of India to ensure that the above-mentioned objectives are realized at the earliest. Apart from the macro level objectives, each utility is also working on business objectives aligned with improving customer experience and ramping up revenue through implementation of IT transformation projects.

Objectives

  • Efficient management of electricity by eradicating billing inefficiencies, cutting cost of manual reading
  • Empowering consumers with more information on energy habits, consumption pattern
  • Reduction in AT&C losses
  • Investment of saved funds (Through smart metering initiative benefits) into value-added services for consumers

Implementing smart meters is one of the operational performance parameters under the Government of India’s Ujwal DISCOM Assurance Yojana (UDAY), which would help in reducing AT&C losses. It will also help in monitoring round-the-clock power supply, eventually leading to realization of the Government of India’s vision of 24X7 power for all.

NDMC, through its agreement with EESL procured Fluentgrid’s AMI products – Fluentgrid™ Unified Head End System (UHES) and Fluentgrid™ Meter Data Management System (MDMS), other consumer-facing solutions – Consumer portal, and mobile app for its consumers along with Fluentgrid™ Insight for analytics under the smart metering project.

The AMI solutions were deployed in a short span of three months, handling more than 50,000 consumers currently, and the project was officially launched on January 9, 2019 by the Hon’ble Energy Minister of India Shri. R.K. Singh.

The Benefits

  • Complete clarity to consumers about their energy consumption through detailed and personalized insights
  • Information at the fingertips of consumers through NDMC 311 mobile app and portal
  • Enhanced consumer satisfaction due to better grievance handling – faster restoration of outages, awareness of optimized consumption pattern
  • An estimated annual savings of *12.47 Crores for NDMC along with carbon savings
  • Reduced power wastage with better control in the hands of consumers
  • Improvement in overall system stability, reliability and transparency. Better reliability through automation of the manual business operational activities such as metering and billing.

*Source – http://pib.nic.in/newsite/PrintRelease.aspx?relid=187376

Fluentgrid Wins the Best Exhibitor Award in the Second Apex Conference for the CEOs of Smart Cities

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Fluentgrid won the Best Exhibitor award in the Industry category in the second Apex Conference for the CEOs of Smart Cities (ACCSC) at the NDMC Convention Center in New Delhi conducted during Feb 26-28.

NDMC Best Stall Award

ACCSC is a platform for cities and companies to showcase the achievements under India’s Smart Cities Mission. The conference was attended by the Principal Secretaries of Urban Development Departments from all the States and Union Territories and the CEOs of Smart Cities.

The elite forum chose Fluentgrid to be part of a group of companies with proven credentials of having already worked with one or more cities, as part of the Smart Cities Mission. Demonstrated outcomes through the implementation of projects being one of the selection criteria, Fluentgrid achieved this through its relentless focus on client satisfaction.

ACCSC served as an important platform for representatives from technical and business development teams in Fluentgrid to interact with Smart City CEOs from across the country. This helped in starting fruitful conversations for future business. Interactions with guests centered on our proprietary products such as Fluentgrid Actilligence™ for Smart Cities and Fluentgrid CIS™ & Fluentgrid MDMS™.

Located at stall no. 45, Fluentgrid hosted many dignitaries such as Mr. Naresh Kumar Chairman, New Delhi Municipal Council, and Mr. Hari Narayanan Commissioner, Greater Visakhapatnam Municipal Corporation. The Fluentgrid team also interacted with many smart city teams including representatives from Amaravati, Diu, Guwahati, Lucknow, Port Blair, and Ujjain.

Fluentgrid Wins the ET Now ‘Making of Developed India Awards 2019

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Fluentgrid has won the ‘Making of Developed India Awards (MODI Awards) 2019 for Excellence in Digital Marketing, for two of its mobile apps. We have won these awards for the Cityzen Mobile Services App developed for Visakhapatnam Smart City and the MRI Mobile App developed for UP power utilities in the Consumer Mobile Service App, and Innovative Mobile App categories respectively.

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Mr. Winston S.K. Adams, Vice President- Corporate Affairs, receiving the Award from Mr. Dan Taylor, CO-Founder & Director, Ion Ventures and Ms.Tarita Sankar, Chairman, Indra Group of Institutions at a grand event at Taj Lands End, Mumbai on 17th Feb 2019

The Government of India is taking significant steps to boost the country’s business sector, and companies are preparing themselves for opportunities that the next big revolution is expected to bring. The “MODI Award” is both exciting and challenging; forward-looking companies are expected to make the most of it. The award is designed to facilitate investment, foster innovation, and enhance skill development. It’s a recognition platform for companies that embrace and encourage best practice and continuous advancement across a range of disciplines. Recipients of the MODI Award were recognized for the nature and complexity of their projects, and their ability to objectively demonstrate its value and effectively communicate its significance to others.

Speaking on the occasion Mr. Murali Krishna Gannamani, MD & CEO expressed his happiness in winning the awards in the mobile app categories and thanked the organizers for selecting Fluentgrid, while thanking his team for their commendable innovations, embracing latest technologies for optimum customer delight.

Fluetngrid is Participating in India Smart Utility Week 2019

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Fluentgrid developed Lucknow Smart City’s Citizen Portal launched on UP Diwas

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The Lucknow Smart City’s Citizen Portal, developed by Fluentgrid, has been launched on 24th January 2019 at UP Diwas celebrations in Lucknow, where the Uttar Pradesh Chief Minister Shri Yogi Adityanath also launched the Lucknow Smart City initiative’s logo. Starting this year, the Uttar Pradesh (UP) state government decided to celebrate UP Diwas (UP State Formation Day) on January 24 every year. UP state was formed in 1950.

Launched on the 70th anniversary of the foundation of Uttar Pradesh, the citizen portal marks an important milestone in enhancing online accessibility of citizen services and continuous engagement with citizens for participatory governance. The portal is currently in beta version and will be further enhanced through continued dialogue with the state government and citizens.

Lucknow Smart City Limited, the special purpose vehicle formed by Lucknow Municipal Corporation entrusted Fluentgrid to implement an integrated command control and communications center (ICCC) along with GIS mapping, environmental sensors and variable messaging displays. Fluentgrid is deploying its Actilligence platform for cities along with partner solutions to bring up the ICCC center which will be integrated with the citizen portal.

Fluentgrid’s cloud based billing solution for UP DISCOMs is now a case study under UDAY Scheme

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The cloud hosted billing and customer care solution for UP DISCOMs, implemented by Fluentgrid using its own CIS product suite, has now become a case study under the UDAY Scheme of Government of India. The case study published on the UDAY website (Read it here: https://www.uday.gov.in/cs/c1 ) details about how the cloud solution helped achieve 5.89% reduction in AT&C losses due to increased billing and collection efficiency.

According to the case study, users of the solution implemented by Fluentgrid feel that the cloud-based system is user-friendly and easy to adopt. They also share that the system is easy to learn and enables them to undertake the following more effectively – Bill generation, collection, bill revision, permanent disconnection, allocating a new connection, and meter replacement.

This project is unique as it is a zero CAPEX project that does not involve any upfront investment on IT & Communications infrastructure or software licenses or implementation costs. The DISCOMs only pay a monthly fee per consumer as long as they use the cloud solution that comes with stringent SLAs. Zero CAPEX IT projects on Pay-as-you-go model are a boon for cash strapped DISCOMs to achieve a turnaround without new investments.

The project had also set implementation benchmarks for CIS projects of this nature with each DISCOM going live in just about 6-8 months and the overall implementation for all four DISCOMs going live in 11 months flat. At the time of going live, total consumer base was about 12 million which has now crossed 17 million mark due to rapid electrification in the state. The UPPCL cloud solution thus becomes the world’s largest such utility CIS solution delivered on 100% OPEX model.

The project also stood a winner in DCD Awards India and APAC rounds and became the global finalist in the category Cloud Migration of the Year 2018. DCD Awards are considered the Oscars of data center industry. Fluentgrid’s CIS suite is positioned on the Gartner Magic Quadrant for Utilities Customer Information Systems for the sixth consecutive year since 2013.

Uttar Pradesh Power Corporation Limited (UPPCL) is the power transmission and distribution utility of the largest state in India. Fluentgrid’s cloud hosted utility solutions was implemented for 4 of its 5 DISCOMs – DVVNL, MVVNL, PVVNL, and PuVVNL. This project was implemented to cover the rural consumers under Non-RAPDRP regions of these DISCOMs under Integrated Power Development Scheme (IPDS) of Government of India.

The Ujwal DISCOM Assurance Yojana (UDAY) scheme launched by Government of India aims to achieve financial turnaround of Indian state-run power utilities through operational improvements, reduction of losses, energy efficiency, etc., We feel elated that the UDAY administration selected our UPPCL cloud solution on OPEX model as a case study for other DISCOMs in the country.

NDMC becomes the first Indian municipality to go for 100% smart metering

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When India’s Minister for Power, New and Renewable Energy Mr. R.K. Singh launched the New Delhi Municipal Council’s (NDMC) smart metering project on 9th Jan 2019, it became the first municipality in India to achieve 100% smart metering.
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The New Delhi Municipal Council office on the iconic Janpath in India’s capital

The project replaced 50,000 conventional electricity meters with smart meters in the NDMC area. NDMC will benefit from enhanced consumer satisfaction resulting from better complaint management, faster restoration of outages, awareness of optimised consumption pattern, and improvement in system stability, reliability and transparency.

The Advanced Metering Infrastructure (AMI) solution fetches instantaneous meter readings and load profile data from smart meters and makes it available to billing and analytics applications after thorough validation. Automated remote meter reading helps NDMC save on reading costs and eliminate associated errors in meter reading and billing, thereby improving billing efficiency.

Other advantages of AMI include anytime, anywhere access to meter data and critical events such as meter tampering. NDMC will also be able to disconnect and reconnect electricity supply remotely. NDMC consumers can view their energy usage pattern and take necessary decisions to save on energy using NDMC’s web or mobile apps.

This is a significant step towards converting all the 250 million power meters in India into smart and prepaid meters by 2022, in line with the National Smart Grid Mission (NSGM) of the Government of India.

Mr. Singh said, “Smart Meters will revolutionize the power sector through their vast cascade of benefits including reduced AT&C losses, better health of DISCOMs, incentivization of energy conservation and ease of bill payments. Further, this move will generate skilled employment for the youth.”

The facility was inaugurated by Mr. Singh, in the presence of Lieutenant Governor of Delhi Mr. Anil Baijal; Secretary, Ministry of Power Mr. A K Bhalla; NDMC Chairman Mr. Naresh Kumar, and EESL MD Mr. Saurabh Kumar.

Source: http://pib.nic.in/newsite/PrintRelease.aspx?relid=187376

Fluentgrid is proud to be a partner in this prestigious smart metering project with our UHES and MDMS products.

Fluentgrid Wins the Andhra Pradesh Best Employer Award 2018

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Fluentgrid is conferred with the prestigious Andhra Pradesh Best Employer Brand Award 2018 in the IT Industry, in a grand ceremony hosted by the Employer Branding Institute and World HRD Congress at the Taj Gateway Hotel, Visakhapatnam on Dec 28. The award ceremony witnessed a distinguished gathering of business leaders, academicians, and human resource professionals. This award is endorsed by CHRO Asia a high-level not-for-profit organisation certified by the World Federation of HR professionals.

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Representing Fluentgrid, VP – Corporate Affairs, Partnerships & Marcomm, Winston S.K. Adams and AVP Human Resources, Pavan Bodapati received the award from eminent academician Dr. Parul Kumar, in the presence of Dr. Alok Pandit, Director, CMO Asia.

Congratulating Fluentians, Fluentgrid CEO Murali Krishna Gannamani said, “As an organization, we strive to attract the best of minds in the region, and unlock employees’ true potential through a strong focus on learning, supportive work environment, and work-life balance. We have an agile talent management and development practice that promotes innovation and motivates employees to maintain a competitive edge. Most of our senior personnel leading technological innovation and the management team have been with us right from Fluentgrid’s inception; this speaks of the high employee-retention levels we maintain. Recognitions such as the Andhra Pradesh Best Employer brand award 2018 are an enthusing validation of our vision to become India’s most preferred employer in our segment.”

A jury comprising eminent stalwarts from the industry selected the winners from a pool of over 200 corporate houses from across industries, after a rigorous evaluation process. Fluentgrid was among 20 winners in various award categories.

This Award bestowed on Fluentgrid on its 18th anniversary marks Fluentgrid’s steady journey of being the most reputed employer brand in the region. We had won the Visakhapatnam Best Employer Award in 2017.

With an increase in its employee strength year on year, spread across India, USA, UAE, Afghanistan and Kyrgyzstan and projects in other countries with a strong pipeline, Fluentgrid is well poised for the next level of growth.

Andhra Pradesh Best Employer Brand Awards 2018 recognize organizations that have used marketing communications effectively in Human Resource Development. Some of the key criteria and parameters assessed in the selection process are: Translating and Combining vision with action with HR Strategy, HR Strategy in line with Business Transformation, Talent Management, Talent Development, Recruitment Strategies, Employee Benefits and Recognition, Diversity & Inclusion, Women Empowerment, CSR Initiatives, Promoting and Managing Health at the workplace.

Fluentgrid continues its successful streak in Gartner’s Magic Quadrant for MDM products

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Continuing its presence in the globally coveted Gartner’s Magic Quadrant for Meter Data Management products, Fluentgrid MDMS™ has been listed again in the 2018 report.

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The only Asian headquartered product company to be listed on these magic quadrants, Fluentgrid’s products are a result of unwavering commitment to sustaining customer satisfaction through continuous quality enhancement.

The Gartner report is a guide for buyers of Meter Data Management (MDM) software in the energy and utilities market for selecting the right technology partner for rolling out smart metering solutions. The report helps in understanding vendors’ capabilities, MDM deployment risks and provide an update of product positioning in this emerging market. Gartner’s evaluation criteria include product/service, overall viability, sales execution/pricing, market responsiveness, and track record, marketing execution, customer experience, and operations.

“We thank our clients for their positive feedback on our implementation and services, which secures our place year over year on the Gartner’s Magic Quadrant for MDM and CIS products. This strengthens our focus on building on our sound foundation for a robust and reliable product and delivery excellence,” explains Mr. G S Murali Krishna, CEO of Fluentgrid.

Ref: Gartner Magic Quadrant for Meter Data Management Products, 17 December 2018, Zarko Sumic and Keith Harrison

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Fluentgrid’s CCC helps Vizag withstand and quickly recover from the Cyclone Phethai

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Life in the port city of Visakhapatnam in southern India, where Fluentgrid is headquartered, was thrown out of gear when cyclone Phethai hit the city on December 17. As the situation in Visakhapatnam normalizes, it’s relieving to note that the city’s Command and Control Centre (CCC) implemented by Fluentgrid using its smart city platform Fluentgrid Actilligence™ for Cities played a major role in monitoring the movement of the cyclone, disaster management and rehabilitation activities 24/7 undertaken in various areas of the city.

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The CCC was implemented after the devastating Hudhud cyclone hit the city in 2014, as part of the government’s initiative to deploy an operations center equipped to provide integrated management for a range of city services. Safety being one of the priority areas of the CCC, closed-circuit television cameras installed across the city for critical surveillance and Smart Poles at major junctions in the city were integrated to be operated from the center.

During the cyclone Phethai, surveillance cameras monitored uprooted trees, road blockages, and water stagnation in many areas, and alerts were sent out through the Smart Poles. Fluentgrid has formed a team of experts that monitors the city from the CCC and issues timely alerts to government entities responsible for respective city infrastructure. The monitoring team reported the cyclone situation to the Commissioner of the Greater Visakhapatnam Municipal Corporation (GVMC). Based on the inputs from the team, the Commissioner appointed nodal officers from various departments who were in constant touch with the monitoring team to stay updated about disaster management priorities and send teams to locations that needed immediate intervention. The Commissioner praised the monitoring team’s efforts during and after the cyclone.

Other city functions integrated with the CCC are street lighting, air quality monitoring, bulk water supply, solid waste monitoring, and green cover monitoring. Implemented by Fluentgrid as part of Visakhapatnam’s proactive measures to become a smart city, the CCC is part of the city’s initiative to enhance preparation for disaster management, sanitation and health, public safety, traffic accident reduction, administrative efficiency and e-government services.

The CCC is equipped with an executive dashboard that provides a comprehensive view of multiple department-level systems and overall performance. Data collated across systems is analyzed to understand activity patterns and abnormal events, provide timely alerts on actionable events and convert them into incidents mapped with configurable Standard Operating Procedures (SOPs). Instant alerts from these systems are critical in monitoring natural contingencies and other disturbances in the city.

Fluentgrid won the prestigious Smart Cities India Award 2017 in the Safe City category, for its benchmark implementation of the CCC. The Actilligence urban technology platform on which the CCC has been implemented stood second with a Special Mention Award in the Best Smart City Platform category at the Smart City Expo India 2018 at Jaipur