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Impact: Largest CIS deployment on cloud executed in record time

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Background

UPPCL is the power transmission and distribution utility of the largest state in India, Uttara Pradesh, the land of Taj Mahal. UPPCL serves over 17 million consumers with 37 GW connected load and energy sales of 55,000 MU p.a. Not content with its earlier CIS project covering urban consumers, the utility was looking out for an alternative COTS CIS product, for rest of the state, that can deliver the goods quickly and cost effectively with low or no capital expenditure.

UPPCL cloud CIS project by Fluentgrid for tha land of Taj Mahal

Photo courtesy: David Castor (user:dcastorLink

Business Issues

  • Consumers are mostly unmetered and served by utility staff with low levels of computer literacy
  • Heavy losses due to billing inefficiencies from outsourced billing service providers using their own software
  • Urgent need to shore up financial health to avail conditional aid/grant from government under IPDS scheme

Solution Delivered

Fluentgrid delivered a cloud hosted solution for over 10 million consumers on SAAS model, in just about 9 months; a testimony to product maturity of Fluentgrid CIS, domain expertise of Fluentgrid solution experts and execution capability of Fluentgrid delivery team.

This is the first project in India where critical business applications of a state owned utility were deployed on cloud. Fluentgrid products implemented include CIS, CRM, Insight with RPS and MWM.

Benefits

  • Zero CAPEX. The only capital expenditure incurred was to procure IT and communication infrastructure to computerize utility offices in remote areas.
  • Pay as you go on Per-Bill-Per-Month business model
  • Workflow driven business processes monitored by top management through executive dashboards for remarkable turnaround on the rural side of the business
  • Seamless integration with existing CIS deployment also, offering integrated MIS and executive dashboards
  • Mobile spot billing app integrated with RPS and MWM to improve metering and billing efficiency and arrest revenue leakage.
  • Mobile self-service app including payments and mobile wallet integration with extremely simple user interface targeted at rural population to improve collection efficiency.

UDAY case study

Read the UDAY case study online : https://www.uday.gov.in/cs/c1

Impact: Integrated city management solution for Lodha Group’s Palava Smart City

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Background

Lodha Group’s Palava City is said to be the first and the fastest growing green field smart city in India. The 18 Sq. Km. mixed use integrated city project, when completed,  is expected to house about 125,000 residences apart from office and commercial space.

Photo Courtesy: www.palava.in

Photo Courtesy: www.palava.in

Every aspect of Palava City has been benchmarked against global criteria, including the business environment, educational facilities, quality of public spaces, technological solutions, healthcare facilities, safety, connectivity and so on.

Lodha Group partnered with IBM & Fluentgrid to build and manage the smart city IT infrastructure and solutions for Palava City, setting the benchmark for 21st century urban living in India. Palava smart city incorporated Fluentgrid and IBM smarter cities technology using advanced, data driven systems to integrate information from all city operations into a single system to improve operational efficiency and deliver better quality of life for residents.

Business Issues

  • Create a world class private smart city, with a goal to make it as one of the most livable cities in the world
  • Manage entire city operations through a small centralized administrative team
  • Ensure all city services are running smoothly with minimal intervention
  • Be accessible to serve citizens at their convenience

Solution Delivered

Fluentgrid implemented a CIS system for multi-service enrollment and billing. This was integrated with various CRM tools offering superior citizen engagement experience to residents. The CRM tool set includes a multi-channel contact center for 311 and 911 requests, interactive voice response system (IVRS), citizen portal and mobile apps.

The comprehensive back office application offers total city management functionality to city administrative staff, integrated with a slew of smart systems for surveillance, access control, parking, smart cards and so on integrated with a command and control center. An analytics and reporting system supports performance monitoring and decision support through dashboards, drill down reports and ad-hoc reporting functionality.

Benefits

  • Single integrated IT solution for total city management
  • Anywhere anytime multi-channel citizen engagement
  • Multi-services enrollment, billing and payments for citizen convenience and administrative ease
  • Mobile enabled field force for effective incident management
  • Well integrated reports and analytics for better planning and preventive actions

Summary

The integrated smart city solution offered by Fluentgrid and IBM sets the benchmark in smart solutions for total city management, including:

  • Service request management
  • Contract management
  • Demographic and household data management
  • Field service management
  • Incident and task management
  • Knowledge management
  • Citizen self-service portal and mobile apps
  • Power, Water, Gas, CGF and common area billing
  • Smart card issue management
  • Access control
  • Video management
  • Enterprise reporting
  • Smart card payments

Lodha’s Palava City project helped us earn the IBM Beacon Finalist Award 2015 in Social Business_ Outstanding Smarter Cities Solutions Category. The Award was given away during the IBM Partner World Leadership Conference on the 11th Feb 2015 at the Cosmopolitan Hotel in Las Vegas, Nevada, United States.

 

Impact: Guwahati Smart Grid – Most comprehensive pilot

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Background

Assam Power Distribution Company Limited (APDCL) is the state wide utility of the north-eastern state of Assam in India. In the state capital city of Guwahati, there has been a threefold increase in demand for power in the past 5 years. Consequently, APDCL is only able to meet about 90% of peak load especially during evening time, and the situation is further worsening with increasing demand from power hungry urban consumers.

Guwahati smart grid pilot project by Fluentgrid

By Mozzworld at en.wikipedia – Transferred from en.wikipedia by SreeBot, Public Domain, Link

Guwahati was chosen as one of the 14 smart grid pilots in India to find a solution to this peak load management problem. A good mix of 15,000 residential and C&I consumers were chosen for the pilot. The pilot will assess the acceptability and success of smart grid technologies in forecasting and managing peak load through technology enabled solutions like AMI infrastructure supported by load forecasting and peak load management through demand side management measures.

Demand side management measures include a combination of critical peak pricing, dynamic pricing, in-home display, web self-service, rooftop solar, EV charging and so on.

Business Issues

  • High distribution losses due to lower metering and billing efficiencies
  • Inability to control peak load leading to scheduled/unscheduled load shedding
  • Absence of accurate load forecasting mechanism to plan for power purchase in advance
  • Rudimentary power quality monitoring and outage management
  • Need to understand impact of new paradigms like rooftop solar, storage and EV charging

Solution Delivered

As the system integrator, Fluentgrid is implementing the first ever fully integrated smart grid pilot in India with most of the smart grid use cases. The 15,000 meter smart grid pilot covers all types of consumers including residential and C&I with smart grid elements such as an unified head-end system (UHES), meter data management system (MDMS), network monitoring system (NMS), demand response with critical peak pricing and dynamic pricing, energy efficiency, peak load management, power quality monitoring, load forecasting, outage monitoring, rooftop solar and EV charging integration and the smart grid command center.

Benefits

  • Will bring down losses by improving metering and billing efficiency and give better insights to consumers on their energy usage patterns through consumer portal
  • Load forecasting and peak load management through demand response measures will help APDCL save on last minute energy purchase at higher cost
  • The pilot project would give deeper insights into dynamic energy supply chain management using smart grid technologies in Indian context including consumer response to such technologies
  • For the first time, APDCL would be able to observe and even control end-to-end energy supply chain dynamics in real time from the command center

Impact: Empowering India’s most efficient DISCOM

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Background

APEPDCL of Visakhapatnam is the most progressive power distribution utility in India with country’s lowest AT&C losses of less than 6% now. They could achieve this with sustained focus on improving meter-to-cash and customer care processes aided by software and services support from Fluentgrid, apart from investments on electrical network infrastructure to control technical losses.

Vizag_city_aerial_view

By Imahesh3847 – By my mobile, CC BY-SA 4.0, Link

APEPDCL serves over 5.5 million consumers across five districts of the state of Andhra Pradesh spanning about 42,000 sq km, 20 million population, 700 sub-stations, 3000 feeders, 150,000 DTRs and 120,000 KM of power lines.

Business Issues

  • Lack of centralized commercial database as entire metering and billing processes were outsourced to multiple vendors with their own software
  • High technical and commercial losses arising from unaccounted and unmetered consumers and rampant power theft
  • Not much of focus on customer care processes as staff attrition was high due to manual reporting needs

Solution Delivered

  • Data from all the vendors was aggregated and analysed to detect anomalies using CAT database
    Consumer and asset indexing for further data cleansing and creation of master database including mapping
  • CIS, CRM and Insight products from mPower suite have been deployed in a centralized data center with visibility through executive dashboards
  • Many pioneering solutions including pole-to-pole survey, spot billing, mobile customer care, single window customer service, centralized call center, etc.,
  • Outsourced call center and customer service centers across the utility territory

Benefits

  • Aggregate Technical & Commercial (AT&C) losses came down from about 9% in FY2008. when mPower CIS was rolled out, to 6.22% by FY2015; a saving of about Rs1.9 Bn for FY2015 alone, when compared to FY2008 loss levels. FY2016 losses were further down to about 5.5%.
  • New service connection release duration brought down to 48 hours, from a few weeks initially
  • More than 95% consumer complaints resolved as per SLA
  • Improvements in billing and collection efficiency to about 96% and 98% respectively

Impact: Upcoming gas supplier in UK chooses NXTER

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Background

Entice Energy (www.enticeenergy.com) is a new gas retailer based in Central Derby, UK. Typically new and small scale suppliers spend about £1 to 1.5 million towards  supplier license and the IT systems, mostly on premise, for administering the customer data such as billing information, personal data, and payment collections. These numbers can grow big if the retailer has large scale ambitions. Out of this, roughly 30% of the cost goes towards initial setup and implementation, and retailers are required to have good capital in hand to start the business.

nxter retail energy CIS software

Entice Energy has chosen Fluentgrid’s NXTER cloud solution to overcome these challenges and save the much needed capital to grow their business.

Business Issues

  • High capital needs to start the business as gas supplier
  • Coping up with regulatory compliance and integrations with a slew of market participants (Shipper, MAMs, MRAs, and other suppliers) and upcoming industry changes in the form of NEXUS compliance and Smart meter rollouts
  • Complex billing needs, with estimates when there is no meter read, and reconciliation when the actual reads are available
  • Absence of a single solution that takes care of back office operations and consumer engagement
  • Lack of knowledge and capacity to handle IT systems that run back office operations and consumer engagement

Solution Delivered

Fluentgrid’s cloud hosted NXTER solution has been deployed to handle operations (Back office portal – tariffs, billing, customer support, collections, payments/refunds, reports) and consumer engagement (self service portal) with market ready integrations and support for upcoming changes. The solution facilitates easy exception management to handle exceptions/errors coming from market participants (via integrations), direct debit review and payments collection.

Benefits

  • NXTER solution saved 80-85% of initial setup costs, and the monthly subscription model allows the retail energy players to spend money only when they grow
  • Overall the cost of business operations is reduced by about 50% and customer engagement costs fell by one third
  • Simplified operations, with exception management, for the areas that require attention
  • Secured future with NXTER cloud that continues to include upcoming changes from market and evolve to manage new age energy consumer expectations