Case Studies

Accurate utility billing on the spot, on time and always

Background

West Bengal State Electricity Distribution Company Limited (WBSEDCL) is the Indian power distribution utility serving about 17 million consumers, through its service network spanning 5 zones, 19 regional offices, 70 distribution divisions and 505 customer care centers.

Business Issues

  • Delayed metering and billing cycles affecting cash flow
  • Metering anomalies
  • Billing inaccuracies

Solution Delivered

  • Deployed trained meter readers armed with handhelds for timely on the spot meter reading, bill printing and delivery
  • Continuous reviews for tracking meter reader performance and identifying new opportunities for improvement
  • Process improvements to curb malpractices through area rotation, exception reports analysis and quality control

Benefits

Establishment of a centralized web-based billing solution deployed on the cloud, along with the following solutions:

  • Billing and collection efficiency as per SLAs
  • Increased revenue per billing cycle
  • Electricity theft and malpractices have been minimized
  • AT&C (Aggregate Technical & Commercial) losses came down from 36% in 2012 to 25% in 2016

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