Smart Utility Products

Robust utility software suite bringing prosperity to utilities and delighting consumers

Fluentgrid Smart Utility product suite is the result of our sustained endeavor at supporting utilities in curtailing their revenue losses, ensuring customer delight and improving operational efficiency.

These products are built from scratch for utilities making them easier to quickly configure and integrate without extensive customization. The product suite has been constantly evolving with field lessons learnt over a period of two decades, by offering pragmatic solutions to most demanding utilities across diverse regions.

Smart Utility Product Suite

Fig: Smart Utility Product Suite

Fluentgrid CIS (Customer Information System, earlier known as mPower CIS) ensures total control of utility commercial operations with seamless integration of service connection life cycle (covering new service connection, disconnection, reconnection, etc.,) with meter-to-cash life cycle (covering metering, billing, payments, credit collection and revenue accounting).

Built-in revenue protection functionality takes care of theft/fraud, exception handling, legal case tracking and energy audit for guaranteed returns. Fluentgrid CIS is extended to cover service request management (aka trouble call management) and web/ mobile self-service.

Fluentgrid CIS is the first and the only Asian headquartered utility CIS product to be featured in the Gartner magic quadrant, consecutively since 2013. A true COTS product, Fluentgrid CIS can be quickly setup to the specific needs of any utility around the world.

nxter is the cloud solution for energy retailers, who would like to stay lean and nimble yet grow aggressively and expand into new regions to quickly capitalize on opportunities. nxter™ relieves them from the burden of coping with EDI technology jargon and empowers the back office staff with a simple and intuitive interface to go about doing their daily tasks.

nxter is the cloud hosted solution derived from the time tested Fluentgrid CIS to meet the demanding needs of competitive retailers.

Fluentgrid CRM (Customer Relationship Management, earlier known as mPower CRM) offers an integrated customer communication tool set for continuous engagement with utility consumers. The features include multi-channel contact center, social media monitoring, push notifications and bulk messaging.

Roadmap for the product includes robotic process automation to reduce staff attrition on routine tasks and artificial intelligence to stay connected with consumers, just when needed.

Fluentgrid EAM (Enterprise Asset Management, earlier known as mPower EAM) addresses the pressing needs of most utilities for an integrated suite of enterprise applications that work seamlessly with other operational systems in the utility.

Procurement and Stores modules ensure that at least 50% of the issues concerning utility asset management are weeded away at an early stage. Asset and maintenance management modules, when implemented appropriately, put the utility on a firm footing for any smart grid initiatives in future.

Fluentgrid MWM (Mobile Workforce Management) integrates with all the utility applications to manage field works. MWM can be used to effectively assign and monitor tasks to field staff or drones helping improve productivity on the field.

Aging workforce giving way to young and less experienced crew calls for on-demand instructional information made available through multiple channels even on field. Fluentgrid MWM facilitates this in integration with EAM via field devices like smart phones, tablets or AR/VR/MR devices.

Fluentgrid Insight (earlier known as mPower BI or mPower Insight) leverages Hitachi’s Pentaho advanced analytics platform with MapR Apache Hadoop system for big data architecture. Fluentgrid Insight also powers RPS, our analytics based closed loop revenue protection solution paired with mobile workforce management functionality.

Key features of Fluentgrid Insight include scheduled and ad-hoc reporting, advanced analytics, complex event processing, KPI monitoring, dashboards with interactive data visualization and maps integration.

The Utility Command Center (UCC) is our recent invention to offer situational intelligence to utilities for informed decision making with centralized command. Salient features of Fluentgrid UCC include:

  • Centralized surveillance with video analytics to trigger alerts on abnormal events
  • Accept revenue, consumer and asset related alerts from Insight and convert them to incidents
  • Manage incidents through standard operating procedures
  • Computer aided dispatch and monitoring of incidents via MWM
  • Stay connected with consumers through CRM

Fluentgrid UCC is an advanced integration, visualization, incident management and SOP management platform for peace time as well as emergency response situations. UCC facilitates integration of alerts and notifications, audio and video streams from a multitude of 3rd party systems through various means and also allows remote operation of various devices on demand.


Related Solutions

Case Studies

Largest CIS deployment on cloud – With over 10 million consumers on a single instance, the UPPCL project in India is perhaps the largest utility CIS deployment on cloud executed in record time.

Most efficient power distribution utility in India with the least AT&C losses runs on Fluentgrid software products and services. The utility serves over 5.5 million consumers.

Comprehensive utility transformation project in Afghanistan, successfully executed under most difficult working conditions. The Afghan utility’s commercial operations are now self-sustainable.

Upcoming gas supplier in UK chooses NXTER – Fluentgrid entered Europe, betting big on deregulated energy markets around the globe. Successfully deployed NXTER cloud to the first customer in UK.

Industry Recognition

Gartner positions Fluentgrid CIS product in its 2016 Magic Quadrant for Utilities Customer Information Systems. Fluentgrid CIS has been on this magic quadrant since 2013.

Fierce Innovation Award 2015 for innovative cloud hosted solution NXTER™ – Next Generation Energy Retailer Solution.

NASSCOM Innovation Award 2013 – Special Recognition in Business Innovation Category for Revenue Protection System addressing high AT&C losses of distribution utilities.