Background

Southern Power Distribution Company Limited of Andhra Pradesh (APSPDCL) head quartered in the holy city of Tirupati has a robust distribution network catering to about 7 million consumers spread across 118119 sq.km area.

Business Issues

  • Long queues at bill payment counters
  • Need to provide more payment options to consumers at their convenience
  • Reduce dependence on collection staff by automating collection and counting

Solution Delivered

  • Information and payment kiosks with touch screen, bulk note acceptor, cash validator, cheque acceptor, debit & credit card reader and receipt printer
  • Integration with SPDCL’s CIS software for bill collection, reconciliation and remittance of consumer bills
  • Deployment of trained manpower for operations and maintenance of kiosks 24×7
  • Remote monitoring of kiosk operations from a centralized application along with reporting functionality

Benefits

  • Collecting nearly INR 170 million per month
  • Helped SPDCL improve average monthly bill collection
  • Consumer satisfaction and revenue realization goals achieved