Background

West Bengal State Electricity Distribution Company Limited (WBSEDCL) is the Indian power distribution utility serving about 17 million consumers, through its service network spanning 5 zones, 19 regional offices, 70 distribution divisions and 505 customer care centers.

Business Issues

  • Delayed metering and billing cycles affecting cash flow
  • Metering anomalies
  • Billing inaccuracies

Solution Delivered

  • Deployed trained meter readers armed with handhelds for timely on the spot meter reading, bill printing and delivery
  • Continuous reviews for tracking meter reader performance and identifying new opportunities for improvement
  • Process improvements to curb malpractices through area rotation, exception reports analysis and quality control

Benefits

  • Billing and collection efficiency as per SLAs
  • Increased revenue per billing cycle
  • Electricity theft and malpractices have been minimized
  • AT&C (Aggregate Technical & Commercial) losses came down from 36% in 2012 to 25% in 2016